Bringing good food into your everyday. That's our mission
Customer Service Executive (supporting Singapore, Taiwan & Hong Kong)
【急聘 foodpanda 中文/粤语 客服人员 “Full-timer”】【欢迎刚毕业生】
－技術支持 - 供應商的相關問題，其設備的技術問題（電話和打印機）
*只限50个工作岗位 (全職 & 兼職) *
－工作時間 - 9小時
－工作福利: 医药福利，有薪年假，EPF，医药卡，foodpanda企業帳戶, OT (没压力没烦恼)
- Ensure the highest possible quality of customer service for our hungry customers
- Process order and manage relationship with hundreds of restaurants
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Ensure that processes are followed and bring in new ideas for improvement
- Constantly work towards improving customer experience
- Handle customers and vendors requests, as well as external communication with them
- Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field.
- At least 1 year of working experience in the related field is required for this position.
- Able to read and type in Chinese Traditional and speak fluently in Mandarin or Cantonese.
- Must be able to work on rotational shift (Weekdays, Weekends, Public Holiday)
- Must be able to join two (2) weeks training
- Candidate should be Malaysian citizen
- Preferably with strong computer navigation skills and PC knowledge
- 50 Full-Time position(s) available.
- Good communication skills
- Reliable and responsible in completing task
- Fast Learner
- Team player
- Willing to take on additional task
- Punctual & Motivated
What we offer:
- Inside the walls of this office you’ll find:
- An empowering, international and agile working environment
- Responsibility from day one in an innovative and rapidly expanding tech business
- And a bunch of cool extras including a kicker table and table tennis, as well as free fruits and, of course, a monthly corporate allowance for foodpanda.
foodpanda at a glance
foodpanda focuses on E-Commerce, Food and Beverages, Marketplaces, Content Delivery, and Same Day Delivery. Their company has offices in New York City, Singapore, and Berlin. They have a very large team that's between 1001-5000 employees. To date, foodpanda has raised $859.45M of funding; their latest round was closed on May 2017.