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Bringing good food into your everyday. That's our mission

Data Analytical Lead

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RESPONSIBILITIES:

  • Maintaining positive relationships with BPOs by establishing a good line of communication between the Team Leads and the company.
  • Monitor and analyze KPIs and establish an action plan
  • Monitor the daily activities of the BPO and make sure that action plans are being followed
  • Create and present performance progress reports for the assigned BPOs
  • Leading the assigned BPOs in managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Address BPO’s concerns in reference to Quality, Customer Experience, Coaching, and Operations.
  • Oversee and administer quizzes and tests to ensure employees have a firm understanding of company policy and guidelines
  • Assessing customer feedback and using your creativity to establish, improve, and refine the customer experience. REQUIREMENTS:
  • Minimum of 1- 2 years working experience as Team Lead in any contact centre
  • Good written and communication skills
  • Permanent position
  • Proficient in English in both oral and written
  • Able to fluently speak in Mandarin / Cantonese, read and write in Chinese traditional or in Urdu will be an added advantage
  • Strong analytics skills and good in reporting
  • Experienced managing a team of 15-20 headcounts or monitoring BPO performance
  • Experience in reporting using Microsoft Excel or Google Sheet is an added advantage
  • Experience in Zopim/Zendesk is an added advantage
  • Able to work on shifts, weekends and Public holidays
  • Willing to take on additional task assign
  • Reliable, punctual and motivated
  • It's only applies to Malaysian Citizen. WHAT WE OFFER:
  • A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants. Inside the walls of this office you’ll find:
  • An empowering, international and agile working environment
  • Responsibility from day one in an innovative and rapidly expanding tech business
  • Regular office parties and exciting team events
  • And a bunch of cool extras including a kicker table and table tennis, as well as free fruits and, of
  • course, a monthly corporate allowance for foodpanda.
Location
Malaysia • Kuala Lumpur
Job type
Full-time
Visa sponsorship
Not Available

foodpanda at a glance

Bringing good food into your everyday. That's our mission

foodpanda focuses on E-Commerce, Food and Beverages, Marketplaces, Content Delivery, and Same Day Delivery. Their company has offices in New York City, Singapore, and Berlin. They have a very large team that's between 1001-5000 employees. To date, foodpanda has raised $859.45M of funding; their latest round was closed on May 2017.

You can view their website at https://www.foodpanda.com or find them on Twitter, Facebook, and LinkedIn.