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A socially conscious restaurant review platform

Customer Success Manager

No salary
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Food Tribe is looking for an outgoing, compassionate and diligent student to be the first piece of our customer success and account management teams.

This role will work directly with Food Tribe’s content marketing and sales team for all facets of internal and external, client facing work.

You will be contributing directly to the growth and prosperity of the Food Tribe user base and community.

The role gives you the opportunity to rotate through all positions and their prospective responsibilities within client success and account management. This will allow you to see and experience multiple roles within the business, as you learn and adapt to each!

Food Tribe is a SaaS restaurant partner: our suite of products and services are designed to help independent, Los Angeles area restaurants grow their businesses.

At Food Tribe, we thrive on creating a fun, productive, and comfortable work environment. We play hard and work hard - after all, it’s a startup

Responsibilities:
Proactive outreach to small-medium size clients with set goals of account retention and growth.

Assist in crafting helpful responses to all customer inquiries and general problems, both online and over the phone.

Help coordinate and drive custom onboarding plans for new customers.

Complete key product implementation tasks including internal project setup, client database imports, and dynamic scheduling.

Help improve our onboarding and help documentation, both online and offline.

Development of your own customer retention plan for new clients and how it can be implemented internally.

What we're looking for:
A student who is looking to get some experience working in tech!

Ability to empathize with the challenges faced by users, new and old.

Can articulate complicated ideas in a simple and precise manner.

Fantastic customer service skills, strong phone presence.

High level of patience and friendly attitude.

Team player with a capacity to adapt to various tasks and roles on a day to day basis.

Sense of humor ;)

Bonus points:
Experience using SaaS products

Experience in Excel

Customer service experience

If this sounds like an opportunity you’d be interested in then we’d love to hear from you!

We are super flexible to school class requirements, other jobs or time commitments. We’re offering 2-3 days work per week.

Send an email to hello@foodtribeusa.co and tell us about yourself - please include your resume and any other work that you are personally proud.

Food Tribe at a glance

A socially conscious restaurant review platform

Food Tribe focuses on Restaurants, Reviews and Recommendations, Social + Mobile + Local, and Online Giving. Their company has offices in Los Angeles. They have a small team that's between 1-10 employees.

You can view their website at http://www.foodtribeusa.co or find them on Twitter and Facebook.

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