Avatar for Flume Health

Digital Healthcare Payments

Customer Success Manager

$70k – $95k • 0.25% – 1.0%
Apply now
About Us

Flume Health helps employers make their health plans more affordable and easier to use. We work with self-insured companies as their health administrator (TPA), replacing the incumbent insurance carrier. In doing so, we are reinventing what it means to have “health insurance” - from the app members use to find a doctor, to the payments happening in the background.

Our flagship product is “Flume Pay” which allows us to reimburse healthcare providers in under 72 hours - giving us 20-40% discounts on medical services (typical cycle is 4-6 weeks); we then pass these savings onto our customers. Flume Pay is a pioneering method for medical payments and our vision is to make it the ubiquitous standard for the $1T+ spent on healthcare services every year.

The Role

As our first hire in Customer Success (aka Account Management), we are looking for a scrappy self-motivated individual who is obsessed with delivering great experiences and has an ability to empathize with our customers, their employees, and our channel partners.

The Customer Support team is charged with managing the onboarding of new clients, advocating for member (our clients’ employees) needs, periodically sharing KPIs with customers, and driving retention and renewal in our rapidly growing ecosystem of mid-market customers. You will start working with clients when they are still prospects in the final stages of the sales process, and will also work with marketing and finance to streamline workflows and communication processes.

What You'll Do

* Own the experience employers have working with Flume Health - helping them structure and run their health plans
* Develop a framework for qualifying interactions with customers, addressing their issues, and using insights to inform future improvements in Flume’s products
* Manage new client implementations and open enrollment processes
* Collaborate with the product team to address technical support challenges
* Address unique healthcare needs along with medical management and our concierge team (member service)
* Feed insights from your day-to-day into our product roadmap, collaborating with our product and engineering teams
* Leverage your relationships with happy customers to generate content for lead generation and referrals.

What you’ll need

* 3+ years in a customer success or account management role
* Demonstrated ability to drive retention and manage enterprise accounts
* Excellent written, phone, and in-person communication and relationship-building skills
* A burning desire to make the healthcare experience better
* Bonus: A thorough understanding of self-insured employer health plans, and the supply chains that compose them

Company Culture & Values

1. Get to know our users & blow them away
2. Be candid and assume good intent
3. Experiment with new ideas, plan carefully, and execute with precision
4. Be good: only do things that would make your mother proud
5. Don’t cut corners
6. Be an owner

Working at Flume Health

At Flume Health, you’ll work alongside other self-starters solving real-world problems and streamlining the inefficiencies in the complex healthcare industry. For the next few months, our HQ is in a WeWork and we will do a lot of 1:1’s as walking meetings.

Investing your time with Flume means having an immediate impact on the health and lives of patients throughout the US. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More jobs at Flume Health

View all jobs

Sales Director

Apply now

Sales Executive

Apply now

Payment Strategy Manager

Apply now

Member Experience Manager

Apply now

Customer Support Manager

Apply now