Legal Weed Delivery at Street Prices
Customer Experience Specialist$50k – $60k • 0.03% – 0.05%
About Flower Company:
We are a wholesale cannabis membership club. Our members pay $119 to get cannabis delivered to their door at half the cost of a dispensary. We are live in Los Angeles, Long Beach, San Francisco, East Bay, Marin, Humboldt, Sacramento, and Vallejo. We’re expanding quickly to cover all major California population centers in 2020.
Flower Company is backed by some of the best investors in Silicon Valley and cannabis industry insiders. We’re building a world class delivery team and effecient and consistent operatons are key to growing our brand. Join the team as our Head of Delivery Operations and grow with us.
We're looking for full-time Customer Experience Specialist to join the team. We take customer experience very seriously – it is the differentiator in this industry. This means addressing any issues our members and potential members might have as fast as possible. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
- Handle high amounts of incoming chats, text messages, and email
- Must be very comfortable with customer service tools like Front, Google Sheets and Docs, Dropbox, web, etc.
- Fast typer
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Reach personal/customer service team sales targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to make customers happy
- 2+ years experience in a high volume customer support role in person or digital
- Exceptional written communication skills
- Ability to multi-task, prioritize, and control time effectively
Meet your team
FLOWER CO. at a glance
FLOWER CO. focuses on Ecommerce, Consumer, Medical Marijuana Dispensaries, and Marijuana. Their company has offices in Los Angeles, San Francisco, Oakland, Sacramento, and Humboldt County. They have a small team that's between 11-50 employees. To date, FLOWER CO. has raised $2.8M of funding; their latest round was closed on November 2018.