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Customer service rep

€3k – €4k
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We are looking for a native French speaking customer service rep. to help our carsharing renters via phone, messages and email during weekdays and weekends. Most of the work is done on Drivy, where we rent our cars.

What you'll do :
- help renters with any issue during a rental
- review check-out photos and review rentals
- deal with Drivy and the insurance to make sure we receive refunds for eventual damages
- many other tasks may arise and are dispatched among the team on a volunteering basis (paid additionally on a time-spent basis)
- you'll remain in constant contact with other team members through Slack for any support you might need

How we work :
We are a small team of 5-10 people in a shifting and growing startup. New jobs and processes are continuously being created, and you'll get to be a part of this evolution. Each team member has the opportunity to shape the company through various internal projects. Among these projects : we are developing a web app to help carsharing owners manage, track and optimize their fleet, we have been launching 2-3 new websites since the beginning of the year, we are always creating new communication documents to help convey who we are and how we work.

Mission :
Calls and messages can arise between 8AM and 10PM (France). We receive approximately 2-5 calls during weekdays and 5-10 calls during weekend days. We all work remotely, and most of us pursue other personal projects in addition to their participation to the company.
You will handle a minimum of one weekend day per week, and other weekdays are split as well depending on your availability (usually 2-4 weekdays per week).

What we're looking for :
- native French speaking person also fluent in spoken English
- tech-savvy person familiar with various web collaboration apps
- people who are eager to take on new tasks based on skills, experience and personality
- team members ready to figure out solutions to yet unknown challenges on a daily basis
- ideally a freelance leading other projects. This mission can remain a background activity while bringing in a steady income.
- please mention any other irrelevant skills you might have. The door is always open to various contributions to the project.