Telesale Executive

• Responsible for lead conversions and demonstrate exceptional customer and Nurture and convince customers to sell, cross-sell and up-sell various FITPASS products
• Increase brand awareness through customer interaction
• Recommending potential innovations in products and services to the management by collecting and analyzing customer information and needs
• Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information
• Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement
• Regularly calling users and creating follow-ups with interested leads to increase sales in various locations
• Work closely with members of other teams to translate business needs and product requirements into new solutions for customers
• Build sustainable relationships of trust through open and interactive communication
• Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction
• Logging and regularly maintaining a report for calls done and follow-ups made
• Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touchpoints with customers from the time of sign up till purchase and beyond