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3D body scanning and body prediction IP to solve major global problems

Logistics and Support Specialist

$55k – $60k • 0.01% – 0.03%
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Logistics and Support Specialist

PLEASE NOTE:

• Interviews will be conducted via Zoom

• We are currently working remotely due to COVID-19. We are a very office-centric group who would prefer that you can be in-office once we are prepared to return to the offices full time. During your training, you will be required to come into the office for training in San Mateo, CA - we have strict COVID-19 prevention guidelines in our office.


As a Logistics and Technical Support Specialist at Fit3D, you will be responsible for assisting the Logistics, Technical Support and Customer Support teams all phases of customer support, and receipt, movement, storage, tracking, and shipment of Fit3D materials and tools required for field service and order fulfillment. This role will report to the VP of Operations.

Your Profile:

• REQUIRED 2+ years’ experience in customer support, technical support for a technology and/or OEM company (specifically seeking experience with technical troubleshooting/hardware support)
• Provide the exceptional customer support and relationship management that distinguish Fit3D support as superior in the industry
• Deep understanding of how to effectively and concisely communicate troubleshooting, both written and verbal (preference for supporting clients via phone)

What You’ll Do:

Support

• Help facilities, end users and distributors work through understanding 3D body scanning technology, data compiled in their reports and technical issues with scanning units.
• Work closely with our Customer Experience, Sales and Logistics teams to ensure timely responses are meeting expectations
• Responding to customer comments and concerns in a professional, detailed and timely manner
• Gathering feedback and communicating key member issues to management
• Assisting management with ideas on how to improve overall member satisfaction
• Ability to handle both simple high-level, everyday issues and complex issues with ease
• Ability to expediently respond to emails and phone calls with ease

Logistics

• In partnership with the Operations team, execute and build on the company’s inventory controls, policies, standard procedures, and utilize systems to achieve accurate inventory data and reporting
• In tandem with marketing, sales, customer support and success goals, work to develop strategies to successfully project inventory needs for our existing facilities, new enterprise customers, as well as international distributors
• Play a key role in supporting new product launches coordinating with cross-functional teams to ensure proper setup, operations and success of launch
• Keep close tabs on internal project schedules, identifying risks and clearly communicating goals to project stakeholders
• Track materials transactions using our asset management tool and troubleshooting
• Perform, document and reconcile inventory and asset cycle counts
• Ensure that office space is clear and clean of Fit3D materials and tools
• Assist in managing relationships with delivery carriers

Our Ideal Candidate:

• REQUIRED 2+ years’ experience as logistics and/or customer service professional with familiarity of logistics suppliers, processes and markets
• REQUIRED 2+ years' experience working with hardware and software troubleshooting
• REQUIRED Expert level Zendesk experience support/CRM tool, including making simple CSS and/or HTML edits - note that you will be tested on this skill during your interview process
• Flexible, team player, collaborative, with a high desire to take initiative when supporting our clients
• Extremely comfortable with providing phone and video support to clients
• Proactive personality with excellent communication interpersonal skills
• Flexible and collaborative working style with an ability to work independently when necessary and meet deadlines
• Adaptable to changing directions of team projects; ability to set aside a project and refocus priorities effectively
• Strong Microsoft Excel skills or comfortable with proactively increasing skill set specifically to meet the needs of this role; ability to synthesize and analyze data to identify trends and improvement opportunities
• Ability to learn and understand details of international shipments and all associated required paperwork
• Experience with UPS Quantum View, FedEx Ship Manager helpful but not required
• Background in 3rd party 3PL domestic and international shipping helpful but not required
• Shipping knowledge of domestic and international UPS Small package processes, Air Freight, LTL, and boat freight helpful but not required

Fit3D at a glance

3D body scanning and body prediction IP to solve major global problems

Fit3D focuses on Fashion, Fitness, E-Commerce Platforms, and Health and Wellness. Their company has offices in San Mateo. They have a small team that's between 11-50 employees. To date, Fit3D has raised $6.39M of funding; their latest round was closed on May 2017 at a valuation of $20M.

You can view their website at http://www.fit3d.com or find them on Twitter, Facebook, and LinkedIn.

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