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Analytics Consulting for Startups

Customer Support Lead

$50k – $90k • No equity
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At Fishtown Analytics, our mission is to empower analysts to create and disseminate organizational knowledge. Our product, dbt, is used and loved by thousands of companies with more joining every day. We’re looking for a customer support lead to define and implement a world-class customer support experience for new and existing customers. Sound like something you’re interested in? We’d love to hear from you.

Who we are

Fishtown Analytics was founded in 2016 by three former RJMetrics employees. While at RJMetrics, we developed strong opinions on how companies should practice analytics. Specifically, we believe that:
* Code, not graphical user interfaces, is the best abstraction to express complex analytic logic.
* Data analysts should adopt similar practices and tools to software developers.
Critical analytics infrastructure should be controlled by its users as open source software.
* Analytic code itself — not just analytics tools — will increasingly be open-source.

If these sound like ideas you can get behind, we’d love to talk to you.

In this role, you can expect to:
* Define your own role in leading the customer support function at Fishtown Analytics
* Act as a subject matter expert while diagnosing and resolving customer issues
* Assist customers with implementing dbt best-practices
*Collaborate closely with account management, engineering, and product organizations
* Work with engineering to incorporate fixes into both open-source and hosted codebases

You are a good fit if:
* You enjoy working with external customers. You have empathy for our users and are inspired by the dbt viewpoint.
* You have experience troubleshooting technical problems
* You have practical experience with SQL
* You have excellent written and verbal communication skills

You have an edge if you:
* Have worked in an analytics capacity in a previous role
* Have used one of Snowflake, Redshift, or BigQuery
* Have beginner-level experience writing code in any modern programming language (Python, Ruby, Javascript, etc)

At Fishtown Analytics, we are committed to hiring and cultivating a diverse team. If you are on the fence about whether you meet our requirements, please apply anyway!

This role is available on-site or in a remote capacity. Fishtown Analytics is headquartered in Philadelphia, PA.

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