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Innovative SaaS for Wall Street

Client & Operational Support Analyst

$50k – $60k • No equity
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HOW TO APPLY:
To apply for this position please follow this link to review and respond to our questionnaire - https://forms.gle/7N56STcfMigxXJP18

COMPANY OVERVIEW

Finsight is an NYC-based technology company that offers the financial services industry a highly accessible, cost-effective and frictionless environment to research, prospect, structure, market and monitor new issue and secondary market securities. Every month, over $30 billion dollars of financing is exclusively marketed through our software across all major bulge bracket banks and hundreds of the nation’s leading corporations.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

As a Client and Operational Support Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities will include:
• Assist in providing best-in-class phone, email and live chat service and support to our clients
• Assist in data entry and data verification
• Assist in client onboarding and product training
• Assist with billing/invoice management
• Assist with application testing
• Prepare and maintain operational procedures to facilitate service and support
• Solicit and communicate internally client feedback
• Record and edit corporate audio presentations
• Travel locally and throughout the US to record and edit corporate videos from time to time

What You Will Learn / Reinforce in This Role:

• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use the leading audio and video editing software (Audacity and Adobe Premiere)
• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS

Hard Skills / Experience
• Strong proficiency with computers
• Proficiency with online research (knowing how to find things online beyond “Googling it”)

Workweek shifts available
Mon - Fri (7am to 4pm)
Mon - Fri (12pm to 9pm)
Sat - Wed (7am to 4pm)
Sat - Wed (12pm to 9pm)

Soft Skills / Experience
• Reliability
• Self-organization
• Self-motivation
• Attention to detail
• Good attitude and coachability
• Clear and concise written and verbal communication

BENEFITS

• 3-weeks of paid vacation; 1-week paid sick leave
• Comprehensive medical, dental, vision & life insurance
• Fully stocked snack room

Location
New York City
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Finsight at a glance

Innovative SaaS for Wall Street

Finsight focuses on Financial Services and Finance Technology. Their company has offices in Los Angeles, New York City, Hong Kong, and London. They have a mid-size team that's between 51-200 employees.

You can view their website at https://finsight.com

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