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A better way to design. Design, prototype, and gather feedback all in one place

Account Manager - Mid Market

$65k – $85k AngelList Est.
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Figma is adding to our team of passionate people who are revolutionizing the world of design. We are building a browser-based design tool that looks and feels as good as a native application and has all the additional power and advantages that come from being built upon the web platform. If you’re looking to work at a disruptive company that is building the future of design tools, welcome to Figma.

Figma is growing and moving fast. As part of a newly formed Account Management team you will play a critical role in working across sales, product, marketing and growth to drive customer engagement and expansion. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of customers. This role will report directly to our Manager of Account Management.

The Mid-Market Account Manager position is a perfect role for someone who has an exceptional drive to execute and iterate on programs, enjoys interacting with customers, has an analytical mindset, and is a strong writer. This role will own one-to-many customer engagement strategies for our long-tail customers.

What you'll be doing:

  • Develop and execute end-to-end programs designed to drive product adoption and the expanded use of Figma Organization
  • Held to quota and responsible for upsell and renewals across book of business
  • Analyze internal data to understand customer usage, including risks and opportunities. Derive insights, develop strategy, then execute on improving customer engagement and product adoption
  • Connect with customers via scalable channels to solve problems, increase adoption to drive expansion and renewal
  • Partner closely with product teams to ensure we’re factoring customer feedback in ongoing product development
  • Create and adapt program assets and delivery channels to maximize impact
  • Measure and analyze program results. Partner with marketing, product and analytics teams to A/B test and optimize program outcomes

We're looking for someone with:

  • 2-5 years of SaaS experience in a customer facing role
  • Experience partnering with marketing, operations and data teams to develop and execute engagement programs
  • Experience hosting webinars or other 1:many marketing programs
  • Aptitude for being data-driven
  • Highly customer-centric and eager to help customers
  • Demonstrated ability to write clearly and persuasively
  • Exposure to UX/UI design and/or web based, collaborative tools
  • Startup experience
  • Extremely organized and highly disciplined with your time
Location
San Francisco • New YorkRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available

Healthcare

Health, Dental, & Vision

Retirement

401(k) with company contribution

Parental leave

Parental Leave & Support

Equity

Competitive Salary & Equity

Generous vacation

Flexible PTO

Company meals

Daily Lunches & Snacks

Wellness

Wellness Reimbursement

Commuter

Commuter Benefit

Pet friendly

Dog Friendly Office

Professional development

Learning & Development Stipend

Figma at a glance

A better way to design. Design, prototype, and gather feedback all in one place

Figma focuses on Internet, Information Technology, Real Time, Collaboration, and Productivity Software. Their company has offices in San Francisco. They have a mid-size team that's between 51-200 employees. To date, Figma has raised $133M of funding; their latest round was closed on April 2020.

You can view their website at http://figma.com or find them on Twitter, Facebook, and LinkedIn.

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