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Changing the way we deal with death

Customer Operations Specialist

£24k – £25k • 0.01% – 0.01%
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We’re looking for several Customer Operations Specialists to join our growing Customer Operations teams at Farewill.

This is an amazing opportunity for a Customer Specialists to help us change the way the world deals with death. You will be part of one of our three Customer Operations teams - Wills, Probate and Cremations. You will help shape the team, the product and processes as we look to replicate our success with online wills. This role is great for people looking to kick start their career at a fast-moving startup, while making a genuine difference to people during their time of need.

In your first 12 months you’ll be:
Providing a consistently excellent experience to potential and existing customers over the phone, email and live chat; assisting with product and legal queries to fuel our growth
Gain an understanding of all aspects of the business and product
Championing the voice of the customer - internally upholding what is important to our customers and helping to make sure their feedback is heard across the business, and contributing your ideas to help shape how we do things
Being a part of our positive work environment and working with a bunch of genuinely nice people

Hopefully, you’ll have some or all of the following:
Have previous experience in Customer Support
Be approachable and sympathetic, with excellent listening, written & verbal communication skills, delivered in a reassuring tone
Have impeccable attention to detail, as well as great prioritisation skills
Prove you are able to quickly master internal systems and processes
Be motivated by the prospect of helping people through a difficult time and eager to constantly learn
Be ambitious and excited about joining and growing in a fast-moving tech startup
Have a genuine interest in Farewill’s products and mission
If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Personality and attitude is just as important as experience!

What we offer in return:
Competitive salary (25k) and generous stock options
28 days of annual leave plus the usual public holidays
Regular off-site days and team lunches
Santander cycles membership
£1000 personal development budget a year
A chance to make a meaningful contribution to people's lives and deaths
And much more!

About Farewill:
At Farewill, we’re out to change the way the world deals with death. Helping people to take control, personally and financially, of what matters to them after they’re gone.

We launched our first product - our will-writing service - in December 2016, and since then we’ve grown to be the largest will-writer in the UK. We’ve recently launched our second product, Probate.

Our growth to date has been driven by an exceptional product (see our customer reviews) and key strategic partnerships. We’ve been featured in Forbes, The Times, The Guardian and on Radio 4 among others. We're also making waves in the charity world - with over £100 million raised for charities on our platform from gifts left in wills.

Our team:
We’re a creative, focused team who love what we do. We have backgrounds in design, technology, behavioural psychology, and management consultancy. We love to learn from each other and our customers, and grow together as a team.

Based in our lovely office in Haggerston, we’re backed by some of the best investors in Europe - from the founders of Transferwise and Zoopla, to Kindred Capital, SAATCHiNVEST, JamJar and DMGT.

This is an unusual, fascinating, and emotional area to work in – if you’re up for a big challenge we’d love to meet you.

Maternity and paternity leave

Stock options

Work from home Wednesdays

Team Lunch every other Friday and free snacks

Development budget

+2 more

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