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Changing the way we deal with death

Probate Specialist

£23k – £24k • No equity
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We’re Farewill, we build simple, beautiful products to change the way the world deals with death. We’ve grown to lead our industry, becoming the biggest (and favourite) will writer in the UK within 2 years of launching.

In the last 12 months (among other things), we’ve raised almost £100M for charity, been on the front page of a national newspaper, averaged 9.6/10 on Trustpilot (with well over 2000 reviews, some so good you’ll swear they’re fake), headlined a Radio 4 show, and formed major national partnerships with organisations across the charity, insurance, and mortgage industries.

We're at the forefront of legal technology, playing a crucial role in modernising important legal services, and have recently launched a brand-new direct to consumer probate product on the back of our latest funding round; our application of technology simplifying a complicated process.

We are looking for a number of specialists (salary £22-24k) to join our busy probate team, providing empathetic assistance to our customers. This is a great opportunity to get involved at a friendly and fast-moving startup, while making a genuine difference to people during their time of need.

In your first 12 months you’ll be:

Providing a consistently excellent experience to potential and existing probate customers over the phone, email and live chat; answering questions about probate as well as gathering the information needed for probate applications
Championing the voice of the customer - internally upholding what is important to our customers and helping to make sure their feedback is heard across the business, and contributing your ideas to help shape how we do things
Being a part of our positive work environment and working with a bunch of genuinely nice people

Hopefully you’ll:

Have previous experience in a similar role, or be able to show evidence that you can rise to the challenge
Be approachable and sympathetic, with excellent listening, written & verbal communication skills, delivered in a reassuring tone
Have impeccable attention to detail, as well as great prioritisation skills
Prove you are able to quickly master internal systems and processes
Be motivated by the prospect of helping people through a difficult time
Have a genuine interest in Farewill’s products and mission
Be ambitious and excited about joining and growing in a fast-moving tech startup
If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria but the role interests you, please get in touch anyway. Personality and attitude is just as important as experience!

28 days holiday
Competitive salary and share options
Santander cycles membership
Regular off-site days and team lunches

Maternity and paternity leave

Stock options

Work from home Wednesdays

Team Lunch every other Friday and free snacks

Development budget

+2 more

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