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Chatbot for customer engagement automation

Customer Success - Faqbot’s job description

€20k – €30k
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As Customer Success associate, you'll have direct impact on how customer is using our solution. You play a key role in onboarding new customers and sharing the best practices, supporting the set up and deploying new customer projects.

Your Profile :
> You are curious, open, and motivated to work in a Startup environment.
1 to 3 years of experience as inside sales, account executive or customer success.
> You have excellent written and verbal communication skills.
> You are able to work as a team player.
> Familiarity with chatbot, artificial intelligence engine or natural language processing.
> Strong interpersonal skills and a keen customer oriented mindset.
> We'd like to get to know you, so please share any of your side projects, hobbies or relevant materials, if any.

Your Responsibilities :
> Onboard new clients and support them during the setup phase.
> Help customer to optimise and reap maximum benefits of the solution.
> Monitor and track the good functioning of the service during operation phase.
> Conduct monthly business review meeting, reporting and evaluation.
> Work closely with the product/project team and sales during the onboarding phase.
> Translate and communicate customer requirement to product/project team.
> Contribute and put in place the best practices and enablement services.
> Keep clients and represent their interest within the organisation.

Come join a passionate team. If you can dream it, together we can build it. Remuneration will be adapted to your level of experience.

Faqbot at a glance

Chatbot for customer engagement automation

Faqbot focuses on Mobile, SaaS, Artificial Intelligence, and Natural Language Processing. Their company has offices in Brussels. They have a small team that's between 1-10 employees. To date, Faqbot has raised $581.755K of funding; their latest round was closed on January 2018 at a valuation of $1.6M.

You can view their website at http://www.faqbot.co or find them on Twitter and Product Hunt.

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