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Swiss FinTech leveraging AI to fully automate expenses and company credit card processes.

Customer Success Manager

$70k – $100k
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More and more customers are joining the Expense Robot family and that’s why we are now looking for a Customer Success Manager to provide the BEST customer experience one could imagine! Do you have a passion for process management and love working with people, then this is your dream job. As a CSM, you guide our new customers through the onboarding process and support them along their entire customer journey. With you as their contact person, they will love Expense Robot
Expense Robot is a Swiss FinTech startup that leverages Artificial Intelligence to fully automate all expense- and company credit card processes to save time and money, prevent fraud, increase employee satisfaction and to allow for valuable data insights.

Daily activities
● Lead customers through their onboarding journey and make sure they are using Expense Robot correctly (this includes customer visits in Switzerland and abroad)
● Be the first point of contact for customers, which includes interaction ​through multiple channels (emails, chats, and calls)
● Provide coaching and best practices to improve the adoption of Expense Robot
● Deliver online webinars and trainings
● Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
● Contribute to overall improvement of internal processes
● Be the voice of the customer to improve Expense Robot based on first-hand customer

What we are looking for
● Fluent in English and German (Swiss German preferred)
● Minimum of 1 year in a customer-facing role
● Positive attitude and passionate about customer success
● Comfortable working on multiple projects simultaneously
● Experience in managing challenging customer situations
● Strong written / verbal communication

What we offer
● Fintech Startup atmosphere with a young team and an amazing company culture
● A competitive salary package and free coffee & snacks :)
● The opportunity to build a Customer Success team and gain leadership experience and
grow within the organization
● A flat organizational structure that ensures your influence on products we build
● A flexible schedule

Meet your team

People you would work with in this role

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