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Rapidly pinpoint threats and automate response to avoid costly impact

Technical Support Engineer, Nordics (Finnish speaking)

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Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions currently have a fantastic opportunity for a Technical Support Engineer to be based in Oslo, Norway.

In this role, as a Technical Support Engineer you will be providing support to customers using Everbridge products. You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner. You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge base.

To be successful in this role, you must be a motivated self-starter and keen to learn, possess good customer service and technical problem-solving skills; and be someone who embraces challenges.

What you'll do:

  • Ask customers targeted questions to quickly understand root cause of their issue.Effectively communicate with end-users of varying technical capability and role.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Be available for incoming calls and pull work from an incoming queue
  • Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests.
  • Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications.
  • Contribute to technical knowledge base
  • Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
  • Properly escalate unresolved issues to appropriate technology teams.

What you'll bring:

  • Some experience in a technical, customer-facing role is required
  • Some college or IT/professional qualifications would be ideal
  • Technical knowledge in PC, networks, web browsers, application in Saas vs. on-premise required
  • TCP/IP knowledge a plus
  • API/SSO technology understanding with ability to demonstrate use
  • Able to work well in a team environment
  • Able to prioritize, organize, and manage multiple tasks, act independently and exercise good judgment
  • Good verbal and written communication skills
  • Good troubleshooting skills
  • Fluent in Finnish (must have) and Swedish or Norwegian (good to have)
Location
Oslo
Job type
Full-time
Visa sponsorship
Not Available

Everbridge at a glance

Rapidly pinpoint threats and automate response to avoid costly impact

Everbridge focuses on Mobile, Enterprise Software, Information Technology, Software, and Unifed Communications. Their company has offices in Burlington, Pasadena, and Burlington. They have a large team that's between 501-1000 employees. To date, Everbridge has raised $476.475M of funding; their latest round was closed on February 2020.

You can view their website at http://www.everbridge.com or find them on Twitter, Facebook, and LinkedIn.

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