Avatar for EventXtra

One Stop Event Management Software (SaaS) for Corporate

Customer Success Manager

$20k – $30k
Apply now
## Responsibilities
- Responsible for CS hotline and emails enquiries in a professional manner
- Responsible for collecting, handling and following up on customer feedback with related parties
- Well understand and know the product
- Understands and gets to know the client
- Takes care of clients’ needs
- Handles clients’ enquiry
- Write product help center article
- Support on-site event

## Must have
- Passion in technology and event industry
- Excellent in mandarin, Cantonese and english
- Strong empathy for others
- Self motivated with positive attitude
- Strong interpersonal and communication skills
- Strong problem solving skills

## Good to have
- Experienced to Zendesk
- 1-2 customer support experience on software
- Sense of humour highly encouraged

## Benefit:
- Fast paced, fun, and energetic company with west coast inspired startup culture
- Unlimited snacks and drinks (Yes! You don’t need to worry about snacking anymore!)
- Open concept office (ping pong table, darts, cafe area, patio, etc)
- Opportunity to work at a disruptive startup

Meet your team

People you would work with in this role

Angus Luk

Avatar for Angus Luk

Sum Wong

Avatar for Sum Wong
Co-founder of EventXtra • 500startups MV 19 • Started 2 companies since college • Studied Computer Science at HKUST, Tsinghua & George Washington University

Solomon Yan

Avatar for Solomon Yan

Flora Siu

Avatar for Flora Siu
First start-up CS at EventXtra.

Profile sharing

When the company does well, all team members share the profits!

Work from home friendly

Let the team know if you need to work from home/ remotely

14 days a year

14 days a year. Increase every year.

Growth fund

The company sponsors you $2000 a year to join any learning activities or events for your personal growth.

Laptop sponsorship

The company sponsors you to buy laptop on your own choices.

EventXtra at a glance

One Stop Event Management Software (SaaS) for Corporate

EventXtra focuses on SaaS, Small and Medium Businesses, Events, Event Management, and Events Services. Their company has offices in Hong Kong, Taipei, and Shenzhen. They have a small team that's between 11-50 employees. To date, EventXtra has raised $2.2M of funding; their latest round was closed on May 2020.

You can view their website at https://eventxtra.com or find them on Twitter, Facebook, and LinkedIn.

More jobs at EventXtra

View all jobs

VP of Sales

Senior Sales Manager

Similar jobs to Customer Success Manager at EventXtra