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Smarter Email Marketing, powered by AI

Junior Customer Success Manager

$7k – $10k
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- Have 0-2 years of relevant experience in Saas Customer Success or account management, business development, or strategy consulting a plus
- Ability to prioritize, multi-task, and perform effectively under pressure
- Passionate in digital marketing and technology, and have the motivation and are eagerness to learn and thrive in a collaborative environment
- Have impeccable written and verbal communication skills, both in English and local language
- Are analytical and strong problem solving skills to synthesize data into clear insights for customers
- Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you

- On-boarding and partnering with our customers, to ensure that they’re up and running on our platform and setup for success
- Establish and maintain relationships with key decision makers within assigned accounts
- Continually providing strategic advice and guidance, responding to client questions in a timely manner to ensure clients are achieving their business goals.
- Devise strategies to help increase email revenue for all your customers and help effectively manage the technical and business health of our customers.
- Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
- Contribute to feedback to Engineering Services team on product improvements to enhance customer engagement based upon their experiences.
- Document troubleshooting and problem resolution steps.

- All the perks that comes along with working in a startup and we pay competitively
- Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you
- Work with a diverse team of smart people who are also fun after work
- Collaborate with a multi-national team across APAC
- Opportunity to travel for better exposure across our operating markets