Junior Engineer

*JOIN OUR TEAM IF YOU *

• Have 0-2 years of working experience with a Bachelor’s degree or equivalent
• Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
• Have impeccable written and verbal communication skills in English
• Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
• Are committed to excellence, and self-improvement
• Basic knowledge in HTML, CSS & SQL is an added advantage
• Basic knowledge in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.

*YOUR DAY MIGHT INCLUDE *

• Provide on boarding support to new customers by following the established SOP’s
• Timely execution of requests (Customer or technical) from the customer success team
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
• Work with cross functional team on ad-hoc projects for anything customer related
• On-going daily support for existing customer focused on retention and growth

BENEFITS

• All the perks that comes along with working in a start-up and we pay competitively
• Be part of a fast growing company that nurtures entrepreneurial nature, start-up culture and wants to unlock the best version of you
• Work with a diverse team of smart people who are also fun after work
• Collaborate with a multi-national team across APAC
• Opportunity to travel for better exposure across our operating markets