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Technical Product Manager

$95k – $130k AngelList Est.
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Product Manager

Electric is a Series B startup backed by Bessemer Venture Partners, GGV Capital, Primary Venture Partners, 01 Advisors and led by a team of seasoned entrepreneurs, operators, and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service, and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

*The Role *

We are seeking an experienced and creative Technical Product Manager with entrepreneurial instincts and a desire to build something from the ground up. As a Product Manager at Electric, you will work closely with Customer Success, Engineering, and Sales to take features and enhancements from conception to reality. This is a rare opportunity as the solutions you develop and deploy will have a real and immediate impact on some of the fastest growing companies in the country. If this sounds like the right opportunity for you and you want to be a part of a company that was just named a Forbes Cloud100 Rising Star, then you should apply!

Responsibilities

  • Develop and execute a product road map to align with Electric's mission and strategic goals for our core platform backend and frontend pods
  • Define and prioritize new product features based on user research, product vision, and product metrics aligned with other product pods
  • Work closely with software and data engineers to drive product development, writing technical stories and owning agile process for core platform pods
  • Manage dependencies across delivery teams
  • Own the outcome of product decisions based on defined KPIs
  • Understand user pain points through interviews, user groups, and shadowing sessions
  • Communicate regularly with stakeholders and additional product pods to ensure project alignment
  • Triage and prioritize bugs against roadmap

Qualifications

  • 2+ years of Product Management experience at a high-growth startup
  • 4+ years experience in technical role (software engineering is a plus but not required)
  • Exceptional ability to prioritize multiple projects and requests from stakeholders
  • Proven ability to successfully lead products through the development lifecycle
  • A methodical and analytical mindset with a strong work ethic
  • Experience designing and conducting user research groups
  • Team player with a strong desire to teach others and learn from others
  • Strong empathy for users
  • Familiarity with quantitative analysis and/or SQL is a plus

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

Electric at a glance

Lightning-fast tech support, guaranteed

Electric focuses on SaaS, Information Technology, Machine Learning, Deep Information Technology, and Small and Medium Businesses. Their company has offices in New York City and New York. They have a mid-size team that's between 51-200 employees. To date, Electric has raised $37.25M of funding; their latest round was closed on January 2019.

You can view their website at http://www.electric.ai or find them on Twitter, Facebook, and LinkedIn.

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