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The simplest way to navigate and operate your microservices

Customer Reliability Engineer

$60k – $100k • 0.01% – 0.1%
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The effx platform helps engineering teams overcome the reliability and organizational challenges of using microservices. More specifically we help engineering teams gain context and reduce the cognitive load of understanding what’s happening in your infrastructure when you need it the most, especially during incidents.

The customer reliability engineering position is a newly-formed role that’s focused on making sure our customers have a successful, ongoing experience with effx. We are a small, growing startup so roles on our team tend to be multifaceted.

*Responsibilities: *

  • You’ll work closely with our customer base to ensure that they’re supported in using and becoming successful with the effx platform
  • Help users with setting up getting data into effx (via integrations and API assistance)
  • Write and keep both end user and API documentation up-to-date and manage the platform for doing so
  • Build out our support process internally and externally, including helping choose and implement effective tooling to meet our goals
  • Assist customers in advising best practices surrounding microservices and service-oriented architectures

What we’re looking for in a teammate:

  • Impeccable verbal, written and overall communication skills
  • 2+ years in a relevant customer-focused role
  • A strong technical background and understanding of how to support developers with complex service orchestration tools like Kubernetes
  • A love for delivering fanatical customer experiences

What could be plusses by not 100% necessary:

  • Pain from working at a growing startup or company where it was hard to keep track of everything that was going on within engineering
  • Some hands-on development experience as a software engineer or ultimately, the ability to hack together code to build useful tools
  • A working understanding of the benefits of SRE teams, the culture of DevOps and Incident Management practices

effx at a glance

The simplest way to navigate and operate your microservices

effx focuses on SaaS, Developer Tools, and Cloud Infrastructure. Their company has offices in San Francisco. They have a small team that's between 1-10 employees.

You can view their website at https://effx.com or find them on Twitter and LinkedIn.

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Software Engineer, Infrastructure

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