Avatar for EasyPeasy

Learning through play

Community Support

£20k – £22k
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Purpose
Manage all activities related to EasyPeasy community, marketing and team support – encompassing our, social media, content creation, blog, events and support platform

Reporting to
Steph Coleman – Community Manager

Responsibilities

Create support articles, community blogs to share via our website, newsletter and beyond.

You will regularly create engaging text, image and video content for our social media channels.

Implement social media and communication campaigns to align with our community building strategies.

Help support the business team with inbound content activities

Identify key events that align with business goals and build brand awareness
Explore ways to add value to our community and product evolution.

Foster a culture of community support across our entire business – from playing the role of internal evangelist to educating other teams on best practice and beyond.

Build and maintain a community support experience that is helpful, reassuring, and enlightening, adding value to our platform and brand.

Own technical support, coordinating other members of the team, ensuring tickets are treated in a consistent tone of voice and quality worthy of a user-driven brand.

Achieve a high level of satisfaction (e.g. positive support survey score/sentiment) and productivity (e.g. average support response times).

Prepare bug reports that arise through our community.

Generate weekly/monthly support activity reports, sharing insights & recommendations with other teams to improve the product experience.

Support the EP team – schedule meetings and appointments; assist in the on-boarding process for new hires; address office management issues (e.g. room bookings, hardware and travel arrangements)

What we’re looking for

Classroom/teaching/childcare experience highly advantageous

Amazing written English communication skills.

Passion for content creation - you might have your own blog, curated Instagram account or have experience running previous business related social media channels

A people person with a drive to build and nurture teacher communities

Knowledge of online marketing and marketing channels.

Life at EasyPeasy
We have fantastic offices in London and Madrid.
Our salaries and benefits are competitive.
You’ll get a computer and software that makes your work productive and enjoyable.
We’re a flexible employer (but we prefer to hang out together).
We work a 37.5 hour week.
We like to play :)

EasyPeasy at a glance

Learning through play

EasyPeasy focuses on Mobile, Education, iOS, and Web Development. Their company has offices in London and Madrid. They have a small team that's between 11-50 employees. To date, EasyPeasy has raised $187K of funding; their latest round was closed on November 2016 at a valuation of $1.2M.

You can view their website at http://www.easypeasyapp.com or find them on Twitter, Facebook, and LinkedIn.

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