Allowing employees to get paid in real-time
Customer Success Manager - Australia$80k – $90k
Earnd is looking for a customer success manager - someone to own the relationships with those who are core to everything we do - our customers. The role is hands-on, client-facing and fun. At Earnd, customer success largely relates to the entire post-sales process, working closely with the origination and development team to ensure a positive and seamless experience for our customers.
Customer success at Earnd is crucial to the growth and success of our business. You’ll be responsible for building strong relationships and supporting our Australian customers throughout their lifecycle. From understanding their objectives, to onboarding and implementation, to go-live and reporting, you’ll play a key role in ensuring significant customer adoption, engagement, satisfaction and growth. Our software gives employers the opportunity to support their employees’ financial situations like never before - and you’ll be the first point of contact helping them on that journey.
- Experience: 2 - 3 years experience in a professional environment dealing with customer success or account management
- High EQ: fundamental to customer success is the ability to build relationships with customers
- Deep passion for what you do
- Problem solver and ability to think ‘outside the box’
- Process-driven and excellent time-management skills
- Willingness to roll-up your sleeves when you need to!
- Communication skills: outstanding written, phone and in person skills
- Technical: ability to understanding how the Earnd app works and how it integrates with our customers’ systems
- Business savvy: general understanding of mechanics of a variety of business models
- Experience in an HR or Payroll company/environment
*Who we are:
Our mission is to help people take control of the money they’ve earned. We are made possible by Greensill, who have been helping small businesses get paid quicker for almost a decade.
From London to San Francisco to Sydney, we’re making real-time pay work for real people.
We pride ourselves on our incredible team culture and untiring energy and we’d love to have you join us on our journey!