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Unravel travel

Site Reliability Engineer

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We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Our team in London is growing and we’re looking for talented people to join us on our journey.

Engineering at Duffel

We're a small team building tools to simplify travel distribution, search and booking. What does this actually mean? It's one common and seamless API. This brings huge technical challenges as we need to design and build a beautiful API before integrating to hundreds of airlines. Along with that we need to navigate through the differing needs and systems of each airline whilst building a fantastic developer experience to go with it.

The tools used on the team include Elixir, Phoenix, Kubernetes, Terraform, PostgreSQL and more from Google Cloud Platform.

You'll be working with the rest of our engineering team but you'll be the first dedicated Site Reliability Engineer at Duffel.

What we're looking for in you

  • An enthusiasm for software development and systems engineering.
  • An interest in working with Elixir, this is what we mostly work with. Previous experience isn't necessary and learning on the job is absolutely fine. What's more important is your general engineering ability rather than your knowledge of a particular language or framework.
  • A high bar in code quality, infrastructure and database design.
  • Good understanding of operational and observability practices.
  • Big picture thinking - you can make trade offs on technical work streams against business impact.
  • Fantastic communication skills. You're able to articulate what you're working on and why to the team in a clear and structured way.
  • You thrive in a collaborative environment. You believe in your own methods but keep an open mind, taking suggestions and feedback onboard as well.
  • Be part of on-call responsibilities with a focus on postmortem writing, reviewing and resolution for long-term health of our systems.

What you'll be working on

  • Provide better metrics retention and availability.
  • Continuous process to provide better Continuous Integration and Continuous Delivery experience.
  • Upgrade our PostgreSQL databases to the latest version with minimal downtime.
  • Help maintain and deliver our data pipelines in Google Cloud Platform.
  • Provide in-depth reliability expertise and operational excellence on a daily basis to the rest of our software engineers.
  • Build and maintain tooling to enable us to better cope with our infrastructure.
Job type
Visa sponsorship
Not Available

Everyone who joins duffel owns a share of the company.

Duffel at a glance

Unravel travel

Duffel focuses on Internet, Online Travel, Developer APIs, Tourism, and Travel. Their company has offices in London. They have a small team that's between 11-50 employees. To date, Duffel has raised $56.2M of funding; their latest round was closed on October 2019.

You can view their website at https://duffel.com or find them on Twitter, Facebook, and LinkedIn.

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