Avatar for dropthought

The Customer Feedback Platform

Jobs at dropthought

Dropthought is on a mission to make customer and employee voices heard by optimizing the way companies gather feedback. Machine learning and NLP techniques are used to simplify the feedback process and mine key insights. You will never have to worry about the answers to these questions again: - Why are my customers/employees satisfied or dissatisfied? - Who are my promoters and detractors? - How can I identify them and engage them? - How can I know if a customer/employee is about to churn? - What do I do with all the feedback that my company has collected? We built our own analytics platform that includes text mining to perform sentiment analysis and text category analysis along with a solid survey authoring platform. We are Internationally diverse and filled with passion, drive, and empathy. As people, we are on a crusade to make feedback simpler and more accessible. We care about our employees and we want you to grow with us. Our core values are based on a basic need of people: Their voices to be heard. As a full-cycle customer and employee feedback platform, we’re providing a simple and comprehensive solution to a complicated and cumbersome market. With the ability to customize surveys, real-time customer and employee feedback, omnichannel presence, and text analytics; our solution is geared to provide actionable insights for customer & employee retention, engagement, and business optimization. Dropthought was Founded in 2011 and acquired in 2015 by Bahwan Cybertek. Bahwan CyberTek (BCT), a multinational IT company that provides IT services to fortune 500 companies such as Barnes and Nobles and Tesla. With dropthought’s know-how in the enterprise feedback market and BCT’s reach, we’ve expanded our operations globally and continue to grow rapidly. Get in touch if you want to be part of this exciting journey. We’re scaling our Sales, Customer Success, Marketing & Engineering departments.
Showing 29 of 29 jobs
Designer

UI/UX Designer

  • Spend time with a customer learning from them what would make dropthought integrate into their workflow and improve the quality of their work
  • Build high fidelity wireframes of a multi-variant workflow that inspires users in a research study in how it simplifies the customer journey
Designer

Graphic Designer

  • Provide professional quality of design in terms of image format, pixel guideline,
  • Present your design outcomes based on the overall design roadmap as well as your
Engineering

Software Engineer- Fullstack

  • Work in a small agile team to deliver a scalable and robust backend for suite of web clients (mobile & desktop).
  • Develop interactive applications and web services.
Engineering

Backend Software Engineer - Node JS

  • Work in a small agile team to deliver a scalable and robust backend for suite of web clients (mobile & desktop).
  • Develop backend for interactive applications and web services.
Engineering

Software Engineer in Automation

  • Work in a small agile team to test and automate test cases for suite of web clients (mobile & desktop).
  • Writes test cases that addresses functionality especially corner cases for both black box and white box testing.
Engineering

Software Engineer I - Backend

  • Passionate about building great software.
  • Experienced in engaging rapid prototyping and iterative product development.
Engineering

Software Engineer I - Frontend

  • Passionate about building great software.
  • Experienced in engaging rapid prototyping and iterative product development.
Engineering

Test Lead

  • Building and maintaining testing automation frameworks built primarily in Java/JavaScript Using Selenium/Newman.
  • Write automation tests for Dropthought web applications and REST API.
Engineering

Solution Architect

  • Love working on solving problems and working closely with customers?
  • Strategic, goal orientated and open to challenging business problems?
Engineering

Software Engineer I - Test

  • Good understanding of object-oriented programming with strong coding and debugging abilities.
  • Ability to resolve technical queries/issues with minimum supervision.
Engineering

Full Stack Developer (.net)

  • Design, development and implementation of mission critical applications using the .NET Framework and SQL technologies.
  • Has the ability to build highly scalable solutions
Engineering

QA Automation Engineer

  • Selenium Automation using Java or Python (Preferably Python)
  • API Automation
Engineering

UI Developer/ Front-End

  • Build awesome web experiences using Angular 4 and above
  • Hands on experience in writing code using C#, JavaScript, CSS
Engineering

QA Performance Engineer

  • Understand business / technical requirements and the overall business objectives of applications.
  • Responsible for ensuring non-functional requirements for performance (such as throughput, latency, Memory/CPU usage, etc.) are met.
Engineering

Software Engineering Manager (hands-on)

  • Work in a small agile team to deliver a scalable and robust backend for suite of web clients (mobile & desktop) and bigdata datapipelines.
  • Develop front-end and backend for interactive applications and web services
Engineering

Senior Software Engineer

  • Passionate about building great software.
  • Nimble and flexible enough to thrive in a rapidly evolving business environment.
Marketing

Technical Writer

  • Passionate about building great software.
  • Nimble and flexible enough to thrive in a rapidly evolving business environment.
Marketing

Marketing Manager

Posted 10 months ago
  • Love building content and stories that make an impact?
  • Focused on addressing customer needs, including defining and driving successful delivery of customer enablement solutions?
Marketing

Marketing Manager

  • Focused on data: extremely analytical with experience in utilizing data, technology and complex workflow systems to drive aggressive marketing goals
  • Customer centric: you understand what our customers want and need, and you effectively communicate through a variety of channels
Marketing

Marketing Manager

  • An experienced, customer-obsessed, strategic, detail-oriented, and highly creative Individual?
  • Looking to participate in the creation of a new employee &customer feedback product while working and owning the marketing side of an organization?
Operations

Customer Support Engineer

  • Care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
  • Exhibit diplomacy, tact, and poise under pressure when working through customer issues.
Operations

People Operations & HR Manager

  • Are you an experienced, employee-obsessed, strategic, detail-oriented, and highly creative Individual?
  • Are you looking to participate in the creation of a new employee&customer feedback product while working and owning the people operations side of an organization?
Other Engineering

NOC - Junpier

  • Work closely with Staff Network Engineers on design and initiatives.
  • Maintain current network solution within manufacturing, workplace, retail, and data center environment.
Product

Associate Product Manager

  • Understands the latest market trends in the VoC (Voice of Customer) and CEM (Customer Experience Management) space. Translate these trends into concrete, implementable product requirements with a cohesive go-to-market strategy.
  • Develops new and innovative analysis methods and user interfaces to better present Customer Ex...
Sales

Customer Success Associate

  • Looking to build a career working closely with clients?
  • Strategic, goal orientated and open to challenging business problems?
Sales

Customer Success Manager

  • Are you empathetic and a people person?
  • Connect with prospective clients and maintain long term connection?
Sales

Sales Development Represenative - 5 open positions

  • Looking to build a career working closely with clients & Identify needs?
  • Strategic, goal orientated and open to challenging business problems?
Sales

Sales Manager

  • Are you empathetic and a people person?
  • Connect with prospective clients and maintain long term connection?
Other

Business Analyst/ Presales Consulant

  • Love working on solving problems and working closely with prospects and customers?
  • Adept in Business analysis, requirements gathering and solution designing?