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The Customer Feedback Platform

The Customer Feedback Platform

Dropthought is The Customer Feedback Platform designed for executives to measure engagement and satisfaction. We are elevating experiences for customers and employees by making their voices heard. The Dropthought platform makes it easy for management to plan, launch and analyze real-time customer and employee feedback programs by incorporating machine learning techniques to perform deep text analytics and predictive analytics. Dropthought’s mission is to increase transparency and engagement within organizations. With a simple user interface and text-analytics to mine large feedback sets, our platform enables and utilizes our most important assets: our customers and employees to gather actionable insights and reduce customer and employee churn. Our Omni-channel capabilities allow you to get feedback anytime - anywhere. Our Customers include Barnes and Nobles, Satellite Healthcare, Fiat, 450+ American Universities and 2000+ local businesses.
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