Alcohol e-commerce and delivery
Customer Experience Representative
Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 1200 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are a highly motivated problem solver. People tend to describe you as a hardworker - but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues (customer or store facing) as efficiently, politely, and professionally as possible. You aren’t easily rattled, you remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you don’t need to promise the world, but instead be honest, understanding, and exhibit good judgment. You are a supercommunicator, both written and verbal; and you love to share what you learn. Sound like you?
What the role is
This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required during our busy season (the fourth quarter of the year).
In this role, you will:
- Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries
- Quickly address, solve, and track all customer support requests using Zendesk
- Solve problems and address unsatisfactory experiences
- Change course as priorities shift in real time with new inbound issues arriving
The Other Stuff:
- Competitive salary
- One-on-one professional coaching with external expert
- Health, Dental, and Vision Insurance
- Flexible vacation policy
- Commuter benefits
- 401(K) Plan
- Added perks
You Do You
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
BEFORE YOU APPLY...
We ask that you please remove all identifying information from your resume before you upload it on the next page in an effort to help us remove unconscious bias from our resume review process. Drizly is committed to cultivating an inclusive environment where a diverse group of people can and want to do their best work, and that starts with our hiring practices.
Identifying information includes your name, photos, LinkedIn URL, email address and more.
Drizly at a glance
Drizly focuses on E-Commerce, Food and Beverages, Mobile Commerce, Wine And Spirits, and Marketplaces. Their company has offices in New York City and Boston. They have a large team that's between 201-500 employees. To date, Drizly has raised $69.35M of funding; their latest round was closed on December 2018.