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AI powered banking, making the world financially healthier.

Customer Service Representative's

$65k – $70k • No equity
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A bit about us.

Douugh is a disruptive fintech startup, on a mission to democratize banking and make the world financially healthier, through an AI-powered bank account - helping customers kill debt, spend less, save more and build wealth.

We are building a team of passionate Douughster’s, who believe in our mission and are excited to work in a fast paced, innovation lead technology company that is on the cusp of transforming the banking industry as we know it.

What we are looking for.

We are on the lookout for a dynamic and passionate group of problem-solvers, who have strong attention to detail to become part of the foundational team in our newly setup New York office.

Every person in customer operations has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need, and you’ll listen to customers’ concerns with positivity, empathy, and patience in order to quickly resolve issues. But educating customers to self-serve within the app will be the priority in order to make their lives easier.

You'll be the first point of contact for any of our users who have questions, problems, feedback, and compliments! are the face of Douugh and the main way our customers communicate with us.

Customer Success Representatives are responsible for providing exemplary service through all contact channels for technical, product, and account specific inquiries from Douugh customers.

Responsibilities;

- Receives and investigates customer inquiries through phone, email, and chat channels as well as through social media.

- Provides superior customer service by exhibiting a friendly and professional demeanor, matching the tone and pace of the customer, with the goal of achieving a highly satisfactory outcome.

- When problem-solving, uses active listening and comprehension skills to take ownership of issue resolution, completing a thorough evaluation and demonstrating superior knowledge throughout the remediation process.

- Become a cross-functional Douughster in selling our proposition and solving customer concerns.

- Recognizes opportunities to enhance service delivery and works collaboratively with the Douugh team to enrich the customer experience through the streamlining of processes, improved customer communications, and customer-facing channel improvements.

- Presents ideas in a professional manner, demonstrating a constructive and collective approach to implementing proposed solutions.

- Handles complaints according to company policy for compliance adherence and in order to assure a mutually beneficial resolution for both customers and prospects.

- Supports ongoing business development efforts by keeping abreast of new products, services, and marketing campaigns.

- Performs application/enrolment support and completes the necessary customer and account maintenance to ensure accuracy of data.

- Provides support of all technical, product solution, account, and card inquiries in accordance with Customer Success policies and procedures.

- Demonstrates technical proficiency by using the appropriate systems and resources, accurately and efficiently, to promptly handle all customer requests.

- Works collaboratively with other departments as necessary to ensure complete, accurate, and timely resolution of customer issues.
Other responsibilities as assigned.

Qualifications;

- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Prior startup experience preferred.
- High problem-solving and analytical skills.
- 2-4 years banking and/or customer service experience preferred.
- Advanced computer skills.
- Thrives in a dynamic and complex business environment, supporting multiple product sets and navigation of diverse system applications
- Eagerness to learn and accept challenges.
- Strong organizational and time management skills.
- Ability to work independently with minimal direction or supervision.

Your Opportunities at Douugh;

A place to learn, grow, and strengthen areas of interest through interactive experiences, along with a varied exposure to different processes and teams.
A chance to work in a fast-paced organization focusing on innovation and growth.

An opportunity to be involved in new initiatives and have ownership of tasks focused on continuous improvement with shared interests of the company.
Build strong relationships within and across teams.

Douugh is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet your team

People you would work with in this role
Founder & CEO of Douugh