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Electronic health records for camps, child care and schools.

Customer Support Intern

No salary
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See more at docnetwork.org/careers.

We’re looking for a talented student to join our team during the fall and winter terms, and throughout the summer too. Preference will be given to students who are able to commit to both fall and winter terms, but consideration will be given to all.

Interns at DocNetwork are here to make a big impact and are given challenging assignments and real responsibility. As part of the DocNetwork team, you will have the opportunity to work in a fun, fast-paced environment in order to gain real-life work experience and be a key player in the company’s success.

Responsibilities
- Providing customer service and technical support through direct interaction with end users through our Zendesk ticketing system and Support phone line
- Improving Support documentation and application workflow
- Preparing web-based forms by compiling and sorting information
- Verifying entered data by reviewing, correcting, deleting, or reentering data
- Working with the team on product improvement and business development

Required Skills and Experience
- Excellent interpersonal skills, with the ability to communicate effectively with customers as well as individuals at all seniority levels within the company
- Ability to communicate simple and complex messages clearly and compassionately through high-quality writing
- Possess a solid understanding and willingness to problem solve and resolve conflicts
- Have a strong desire to learn and to develop professionally
- A team player with a self-starter attitude, able to work effectively independently as well
- A strong eye for detail
- Looking to continually improve the processes that they’re involved in
- Embrace working with fun, quirky, enthusiastic people in a work-hard, play-hard atmosphere
- Love the rapid, unpredictable nature of a fast-growing tech company
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Health/Dental/Vision Insurance

401K w/Company Match

Parental Leave

Remote Days

Paid Vacation

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