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We create digital products that support global development efforts

Site Reliability Engineer

$91k – $103k
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**About Us:

Dimagi was born from the belief that there’s a better way to provide services to those in need. Our mission is to create digital products that support global development efforts and help accelerate the end of extreme poverty. CommCare, our mobile data collection platform, is designed to improve data collection and the quality of frontline services in low-resource settings around the world. We work across various sectors with organizations of all sizes providing mobile solutions that put end-users first. Working with partners that include the Bill & Melinda Gates Foundation, USAID, CARE International, and the World Bank, Dimagi has successfully implemented CommCare and supported 2,000 projects across 80 countries. Dimagi is a certified Benefit Corporation and leading social enterprise, working since 2002 towards our commitment to making an impact.

About the Position:

Our Global technology team helps to develop and improve our platform’s architecture design for expressing end-to-end system workflows, both at the functional level and the technical level. Our software provides mission-critical services and data to governments, health practitioners, and vulnerable populations. As such, reliability and confidence in our approach is key and a successful candidate will be able to bring direct experience monitoring and forecasting hardware utilization to ensure high availability.

Dimagi is looking for a Site Reliability Engineer to join our Global Technology team. This position can be based out of one of our offices in Cambridge, MA; Cape Town, SA or Delhi, India but is also open to remote employment. The Site Reliability Engineer must be able to work during the Eastern US work hours (9 am - 5 pm) with occasional coverage of Pacific US work hours. This role is a 12-month fixed-term position with the option for converting to a permanent status pending re-evaluation of requirements at the end of the contract.

Dimagi’s technology is being utilized for the COVID-19 response, and we are looking for engineers to assist with this effort. We are looking for a Site Reliability Engineer to support us in our efforts to improve, maintain, and design our approach to the hardware and cloud services that back our core software in AWS. Our software is driven by a modern, horizontally scalable architecture, so experience with both optimizing vertical utilization of services and managing sharded and distributed systems is essential. This position is ideal for someone who enjoys small organizations, multi-tasking, and a highly flexible work environment. Our engineers share a passion for making things work in challenging situations and seeing the impact of our work first-hand.

Interested candidates can apply through the following link: https://grnh.se/6f1d89391us

Responsibilities of this role:

  • Infrastructure automation
  • Hardware requirements forecasting
  • Provisioning new systems / subsystems
  • Systems administration
  • Monitoring / alerting
  • Maintenance
  • Systems configuration
  • Profiling and tuning critical systems for maximum performance

Who You Must Be:

  • At least 2+ years of experience with infrastructure and engineering
  • Understanding of web application architectures
  • Experience maintaining production systems in AWS
  • Experience making infrastructure trade-off decisions at scale
  • Familiarity with automation tools like Ansible, Chef or Puppet
  • Proficiency in scripting languages (Python preferred)
  • Fluency in written and spoken English
  • Authorized to work in the country of the office for which you are applying
  • Essential Systems Experience
  • Performance tuning Linux based DB systems (PostgreSQL, Oracle, or equivalent)
  • CI/CD

Bonus Points:

  • Familiarity with any of the following systems:
  • CouchDB
  • Elasticsearch
  • Redis
  • RabbitMQ
  • Riak
  • Kafka
  • Container orchestration

Interested candidates can apply through the following link: https://grnh.se/6f1d89391us

Benefits Provided:

We aim to make a difference, not just as a company, but as an employer as well. The benefits we offer are geared towards having a strong impact on our staff’s well being. A few of our key benefits are outlined below:

  • 100% employer-sponsored medical insurance paired with a generous Health Reimbursement Account (HRA) fund
  • A 401K plan with up to a 4% employer match
  • 30 days paid time off inclusive of holidays
  • Unlimited sick time and excellent parental leave policy
  • Access to a flex-time policy that allows employees to work based on a flexible work schedule
  • Access to an Employee Assistance Program (EAP) through Magellan Healthcare
  • Occasional opportunities to travel internationally

Interested candidates can apply through the following link: https://grnh.se/6f1d89391us

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, veteran, or disability status.

100% employer sponsored medical insurance

Dimagi pays 100% of health insurance premiums for employees and their dependents.

Vision insurance

Cambridge,MA - Vision Insurance is optional and paid through pre-tax payroll deductions

Dental insurance

Cambridge, MA - Dental insurance is available for employees to purchase. Cape Town, South Africa - Dental insurance is included as part of the health plan

Retirement plan

Employer match

Paid parental leave

12 weeks of paid leave for primary caregivers and 6 weeks of paid leave for non-primary caregivers.

Work-from-home friendly

Dimagi is flexible about work locations - you're able to work from home, or a coffee shop, or wherever you feel you'll be most comfortable and productive

Generous vacation time

30 paid vacation days inclusive of public holidays. Unlimited Sick days.

Employee assistance plan

Provided through Magellan this benefit includes a package of services, tools and resources to help staff and their household members meet daily challenges and get assistance for more difficult situations.

Pet friendly

Personal initiative days

10 paid personal initiative days for professional development.

Travel insurance

Dimagi covers all employees for medical and evacuation insurance on business trips

Dimagi at a glance

We create digital products that support global development efforts

Dimagi focuses on Software and Mobile Application. Their company has offices in Cape Town, Cambridge, and New Delhi. They have a mid-size team that's between 51-200 employees.

You can view their website at https://www.dimagi.com/ or find them on Twitter, Facebook, and LinkedIn.

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