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Document Security Made Simple

Customer Success Manager

$45k – $75k • 0.0% – 0.1%
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Digify https://digify.com is a next-generation document security platform that helps protect and track documents after sending. Today, we have more than 170,000 users worldwide. Digify is profitable, fast-growing, and focused on building a product our customers love. We are the winner of the top security innovation competition - RSA Innovation Sandbox.

We are a team of self-starters who enjoy making things happen and making a difference. Our work environment strongly encourages self-learning and growth, and we expect all employees to work independently.

Responsibilities:

• Help increase customer satisfaction and retention.

• Build long-term client relationships by listening to client needs, demonstrating the benefits of Digify products, and recommending appropriate solutions.

• Take ownership of new accounts and manage their onboarding. Provide customer support.

• Conduct regular customer check ins. Improve customers usage and adoption of Digify within their organizations. Follow up with customers to resolve their issues with the product.

• Work with customers on renewals and expansion.

• Follow up with customers who cancel their account.

• Encourage customers to post reviews of Digify online.

• Write helpdesk articles.

• Collect and report key customer success metrics, such as NPS.

• Relay customer feedback to the product and marketing teams.

Experience/Requirements:

• Degree in computer science and/or proven ability to troubleshoot technical issues.

• Worked in a similar role in a SaaS company.

• Be able to explain complex technical concepts in a simple manner to customers.

• Experience in a customer success or account management role in a B2B SaaS company.

• Experience with renewals, upselling and account expansion.

• Able to work with mixed ARPU customer bases, by segmenting high, medium and low touch efforts.

• Excellent written and verbal communication skills.

• Positive attitude, empathetic, patient, trustworthy.

• Experience with intercom and NPS tools is a plus.

Location
New York City • San Francisco • Jersey City
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Digify at a glance

Document Security Made Simple

Digify focuses on Security and Digital Rights Management. Their company has offices in New York City, San Francisco, and Singapore. They have a small team that's between 11-50 employees.

You can view their website at https://digify.com or find them on Twitter, LinkedIn, and Product Hunt.

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