Lead Technical Support Engineer

Published: 3 weeks ago
Avatar for Diffbot

Diffbot

Tap into accurate data from a single page or the entire web with Diffbot AI

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

The Role

The Lead Technical Support Engineer at Diffbot will be able to own and lead the Support team. The Support team at Diffbot is primarily responsible for resolving customer support requests. These issues run the gamut from integrating Diffbot’s APIs into their application to debugging API request errors to tracking down the cause for incorrect or incomplete data. Technical Support Engineers partner with Diffbot’s product and engineering teams to resolve bugs, prioritize customer requests, and document Diffbot’s APIs and functionalities. A technical background with excellent written communication skills and empathy for developers is vital.

Responsibilities:

  • Troubleshoot and provide excellent service for complex customer problems involving Diffbot’s developer APIs
  • Write technical documentation and support articles for common issues
  • Develop sample apps and write tutorials for creative use-cases Diffbot can help solve
  • Develop and improve internal support tools that aid in providing a better developer experience, proactively identifying potential issues, and resolving complaints faster
  • Active scripting in JavaScript or Python

Requirements:

  • Problem solving skills and responsive communications that exude knowledge and helpfulness
  • Precise and succinct writing skills
  • An understanding of how APIs work and can best be integrated into customer’s workflows
  • Some experience with Javascript, JSON, data manipulation
  • A bit of experience with, and/or an interest in learning, a broad array of backend languages and frameworks
  • Previous experience providing support at a developer tools startup and/or writing about software development
  • Computer science coursework or equivalent

More about Diffbot

Perks and Benefits

Healthcare benefits
Retirement benefits
Parental leave
image

Funding

AMOUNT RAISED
$11M
FUNDED OVER
4 rounds
Rounds
A
$10,000,000
Series A Feb 2016
image

Founders

Mike K Tung
Founder • 3 years
image
Go to team image

Similar Jobs

Avaamo company logo
Avaamo
Enterprise - Ai driven Bot Platform
Kiidu company logo
Kiidu
Market place for nannies, maids, senior caregivers, drivers
Pivotchain Solutions company logo
Pivotchain Solutions
We build AI & Deep Learning solutions
Hypofriend company logo
Hypofriend
Becoming Europe's online financial advisor for homebuyers and homeowners
Growth-X company logo
Growth-X
Automate Unlimited Growth with Growth Hacking Tools Built Around Your Business
Hypofriend company logo
Hypofriend
Becoming Europe's online financial advisor for homebuyers and homeowners
Hypofriend company logo
Hypofriend
Becoming Europe's online financial advisor for homebuyers and homeowners
Closeloop Technologies company logo
Closeloop Technologies
A top software company in California, USA, helping startups and businesses to transform digitally