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Tap into accurate data from a single page or the entire web with Diffbot AI

Lead Technical Support Engineer

$110k – $150k AngelList Est.
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The Lead Technical Support Engineer at Diffbot will be able to own and lead the Support team. The Support team at Diffbot is primarily responsible for resolving customer support requests. These issues run the gamut from integrating Diffbot’s APIs into their application to debugging API request errors to tracking down the cause for incorrect or incomplete data. Technical Support Engineers partner with Diffbot’s product and engineering teams to resolve bugs, prioritize customer requests, and document Diffbot’s APIs and functionalities. A technical background with excellent written communication skills and empathy for developers is vital.

Responsibilities:

  • Troubleshoot and provide excellent service for complex customer problems involving Diffbot’s developer APIs
  • Write technical documentation and support articles for common issues
  • Develop sample apps and write tutorials for creative use-cases Diffbot can help solve
  • Develop and improve internal support tools that aid in providing a better developer experience, proactively identifying potential issues, and resolving complaints faster
  • Active scripting in JavaScript or Python

Requirements:

  • Problem solving skills and responsive communications that exude knowledge and helpfulness
  • Precise and succinct writing skills
  • An understanding of how APIs work and can best be integrated into customer’s workflows
  • Some experience with Javascript, JSON, data manipulation
  • A bit of experience with, and/or an interest in learning, a broad array of backend languages and frameworks
  • Previous experience providing support at a developer tools startup and/or writing about software development
  • Computer science coursework or equivalent
Location
Menlo Park
Job type
Full-time
Visa sponsorship
Not Available

Healthcare

100% company sponsored medical, dental and vision insurance

Retirement

401k with company contribution matching

Parental leave

Parental leave

Generous vacation

Unlimited paid time off

Company meals

Free lunches, snacks and beverages

Commuter

Commuter benefits

Pet friendly

Dog friendly office

Professional development

Ongoing learning through mentorship and education budget

Customized computer setup

Diffbot at a glance

Tap into accurate data from a single page or the entire web with Diffbot AI

Diffbot focuses on Mobile, Internet, Enterprise Software, Analytics, and Machine Learning. Their company has offices in Menlo Park. They have a small team that's between 11-50 employees. To date, Diffbot has raised $11M of funding; their latest round was closed on February 2016.

You can view their website at http://www.diffbot.com or find them on Twitter and LinkedIn.

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