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Unlimited graphic design for only $399 per month

Customer Success Manager

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Hello prospective pickle! Design Pickle is currently seeking out a Customer Success Manager to help our customers feel like they're kind of a big dill. It is Design Pickle’s mission to change lives through creativity, and every role within the pickle jar is vital to the success of our clients and goals we set out to accomplish. If you’re excited at the opportunity to grow with one of the coolest companies around, here’s the run-down…

-A little about you

You are a team player, driven by the success of those you lead.

You have a proven track record of getting things done, you’re organized as hell and completely goal and project oriented.

You're confident at handling a high volume of tasks and know how to prioritize short-term and long-term duties.

You have some SaaS experience under your belt, and are ready to hit the ground running in a startup type environment.

You have a breadth of technical knowledge which you use to contribute to the direction of other professional environments and developmental processes.

You have the ability to clearly communicate and identify areas of improvement and provide appropriate solutions.

You think managing people is a piece of cake and have proven success managing small team goals as well as your own.

-What you'll do

Work closely with a small team managing and resolving customer inquiries, issues, and concerns

Oversee team goals and collaborate how team can achieve them

Plan out best practices for team ensuring standard operating procedures are being followed

Communicate with our product, marketing, & accounts teams to listen to the pain points of customers, hear ideas for improvements, and consult & creatively problem solve to come up with the best solution

Handle escalations from customers and ensure that an appropriate resolve is reached

Improve core KPI's for Customer Success team-mitigate churn, aid in expansion of customer's lifetime value, increase customer engagement

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