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DataStrial is a SaaS-based social media analytics platform

Client Onboarding Manager

$8k – $10k
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Responsibilities:

• Taking ownership to onboard the customer by understanding the requirement and provide world class solutions
• Share the best practices to customer
• Provide product training to customer and Coordinate with the customer on User Acceptance Training
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles


Requirements:

• Minimum of 3-4 years experience in the software/tech industry
• Experience in implementation of products like ServiceNow, Jira is must or working experience in these products
• Basic front-end programming skills such as HTML5, Javascript, and Jquery
• Basic understanding of the technology stack, and programming concepts
• Understanding of integrations (REST APIs) with cloud systems
• Good to have a hands-on experience with configuring SAAS products such as workday, salesforce, zendesk, servicenow
• Ability to learn and understand the SAAS products
• Fast learner and can pick up new technologies
• Good communication skills and written skills
• Willing to work in US shift.
• Capable of working on a cross-functional team to solve business & tech problems
• Understand the customer requirements and passion to provide solutions
• Soft skills to interact with customers over the phone or video call
Hiring contact

Work from home

DataStrial at a glance

DataStrial is a SaaS-based social media analytics platform

DataStrial focuses on SaaS, Enterprise Software, Consulting, and B2B · SaaS · Mobile · Artificial Intelligence / Machine Learning. Their company has offices in San Francisco and Telangana. They have a small team that's between 1-10 employees. To date, DataStrial has raised $1M of funding; their latest round was closed on July 2018 at a valuation of $8M.

You can view their website at https://datastrial.com/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt.