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DataStrial is a SaaS-based social media analytics platform

Account Manager

$15k – $20k
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The Sales department of DataStrial is responsible for the management of sales and relationships with potential customers.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Requirements:

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• 5+ years of marketing experience with agency background desirable
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Location
RemoteRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available
Experience
5+ years
Hiring contact

Work from home

DataStrial at a glance

DataStrial is a SaaS-based social media analytics platform

DataStrial focuses on SaaS, Enterprise Software, Consulting, and B2B · SaaS · Mobile · Artificial Intelligence / Machine Learning. Their company has offices in San Francisco and Telangana. They have a small team that's between 1-10 employees. To date, DataStrial has raised $1M of funding; their latest round was closed on July 2018 at a valuation of $8M.

You can view their website at https://datastrial.com/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt.