Customer Success Manager

 (2+ years exp)
Published: 3 weeks ago
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Dataships

We Help Companies Automate Their Data Privacy Compliance Needs

Job Location

Job Type

Full Time

Visa Sponsorship

Available

Relocation

Allowed

Skills

HubSpot
Customer Success
Customer Relationship Management (CRM)

Hiring contact

Michael Storan

The Role

The Customer Success Manager will effectively manage customer relationships and drive new business for our top tier accounts. This position focuses on retaining existing business customers while up-selling additional products/features. The ideal candidate will have direct sales experience with selling SaaS products.

What You’ll Do
Own the overall relationships with assigned strategic accounts, including: delighting customers, ensuring retention, and increasing adoption

  • Help grow your strategic accounts through identifying and capitalising on upsell opportunities
  • Establish a trusted/strategic advisor relationship with the client and drive continued value of our products and services
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Respond to and resolve inbound support issues
  • Advocate customer needs/issues at internal Product forums
  • Stay on top of the latest trends, product updates, industry/regional updates to proactively share with your clients

What You’ll Need

  • 2+ years’ experience (SaaS preferred) in a previous Customer Success or Account Management role where you increased customer satisfaction, adoption, and retention.
  • Startup DNA: A quick learner seeking to continuously improve
  • Self-motivation and an ability to thrive in a fast-paced and self-directed environment
  • Excellent presentation skills
  • Excellent written and verbal communication skills in English
  • Ability to collaborate with members of other teams across the organisation
  • Strong attention to detail, critical thinking, and problem solving skills
  • Ability to effectively prioritize tasks and manage time, even under high pressure situations

More about Dataships

Founders

Ryan McErlane
Founder • 3 years
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Michael Storan
Founder • 3 years
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