Customer Service Representative

We are a cloud service IT company looking to hire customer service representatives to answer calls and provide tech support. Previous experience as a Customer Support Representative (CSR) or in a call center is a plus. The responsibilities include: (1) entering problem details into data systems; (2) analyzing complex and dynamic processes; (3) provide tech support and help customer solve problems.

A brief outline of the qualifications required for this position:

1. Answer inbound telephone calls from members, customers,
and potential clients
2. Must have strong writing and verbal skills;
3. Must be comfortable talking on the telephone;
4. Must be task-oriented;
5. Must have high standards of quality and accuracy;
6. Must be able to solve new or unfamiliar problems;
7. Must pay attention to detail;
8. Must be comfortable handling repetitive work without becoming impatient;
9. Must have a strong ability to follow-up;
10. Must be able to handle working in a fast-paced environment.
11. Better to be tech savvy and doesnt afraid handling technical related information

Best perks:

1. Free smart home products (cameras, doorbells, sensors..etc) to use and free cloud service
2. Nice and professional colleagues to work with
3. Fast pace high growth environment with huge career advancement opportunities
4. Occasional free meals and treats