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Build and deploy hybrid quantum applications for the real world

Software Support Specialist (Python)

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About us:D-Wave is looking for exceptionally motivated people who love to see the impact of their work, who are driven to ensure the success of the company, and who want to be a part of something special. We are working to radically change what is possible with computers and are leading the effort to commercialize quantum computing. This is an exceptional opportunity for an individual that thrives on making an impact not only with those they support, but through the company they are a part of. D-Wave’s business:D-Wave is the leader in quantum computing systems, software, and services and is the world’s first commercial supplier of quantum computers. Our web service, LeapTM, is the only cloud service that delivers real-time access to a quantum computer (currently Advantage) and a full suite of open-source programming tools. Leap now has hybrid capabilities that combine the power of quantum and classical computers, analogous to the way a CPU works with a GPU, enabling the solution of very large problems. Software tools make programming easy, in languages like Python.

D-Wave’s customers have developed more than 200 early applications of our quantum system. With the combined capabilities of the next generation system, Advantage, and the recently introduced hybrid solvers, D-Wave’s customers will be able to deploy these capabilities to benefit their businesses. The Software Support Specialist role:D-Wave is seeking an exceptionally passionate and versatile professional to join our amazing Service & Support team to assist customers in new geographic regions as we continue to push our technology forward. In the upcoming year we will expand our services to offer customer support that overlaps with European time zones. This role will spearhead that expansion. You will be part of a team of smart, passionate engineers and computer scientists who care about going above and beyond to help people use our quantum computers.

In this role, you’ll be the go-to person for D-Wave’s European customer needs by triaging requests and providing front line customer support for D-Wave's user facing software tools and technologies. Your primary focus will be to support our Leap platform. In this role, you’ll use your excellent problem solving and communication skills to understand customer issues. You will work with the broader Service & Support team, as well as internal science teams, to find solutions to customer questions while building your own corpus of knowledge. This is not a role with a how-to handbook but you’ll have the support and knowledge of the whole company at your sides.

For the first 6 months you will work regular hours (e.g. 9am till 5pm pacific time). After that you will transition to a 4am to 12pm pacific time schedule, as that will allow you to better support our customers in Europe. The medium to long term vision for the Service & Support team includes providing 24/7 support. A number of factors will contribute to how this extension plays out, but this role will take part in crafting the logistics and fulfilling shifts covering European business hours (11pm - 9am PT). There are many different avenues for growth within this role, from building out our European Service & Support team to moving into other roles within the company.

In this role you will:

  • Develop a broad knowledge of D-Wave’s software tools and how to use them
  • Triage, troubleshoot, escalate and resolve customer support requests
  • Reproduce, document, and escalate issues to the appropriate internal team
  • Identify commonly asked questions and contribute to our knowledge base articles, FAQs and demos for our customers (https://support.dwavesys.com/hc/en-us)
  • Identify, define and document internal procedures
  • Learn about the needs and expectations of our European customer base
  • Triage alarms and engage with on call teams
  • May be asked to work flexible hours during busy periods and join the on call rotation

You will bring to this role:

  • Ability to work independently and collaborate with a team
  • Strong organizational and communication skills
  • Awesome problem-solving skills
  • Experience programming in Python, with experience debugging someone else’s code
  • Enjoy learning about math, physics, engineering, and software topics
  • Bachelor’s degree (computer science or STEM), or relevant education with 3 years of work experience

Bonus! One or more of these additional qualifications would be awesome but not necessary:

  • Experience with Linux
  • Experience providing technical support
Location
British Columbia • Burnaby
Job type
Full-time
Visa sponsorship
Not Available

Competitive benefits package

Employee ownership

State of the art espresso machine

Learn from the best educated baristas around

Support for conference attendance

Encouragement to publish and patent your ideas

Social events

Enjoy events ranging from lunch and learns to street hockey

Flexible working hours

Healthy work-life balance

Employee lounge

Relax in our massage chair or play a game of foosball or pool

D-Wave Systems at a glance

Build and deploy hybrid quantum applications for the real world

D-Wave Systems focuses on Semiconductors, Cloud Computing, Manufacturing, and Electronics. Their company has offices in Canada. They have a mid-size team that's between 51-200 employees. To date, D-Wave Systems has raised $263.929M of funding; their latest round was closed on June 2018.

You can view their website at http://www.dwavesys.com or find them on Twitter, Facebook, and LinkedIn.

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