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Making Web Security Super Simple with Astra Security Suite

Technology Support Engineer & Product Specialist

₹3.5L – ₹6L
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A support engineer represents Astra before all its customers. We're looking for a support engineer for a company that obsesses over quick turn-around-time and human support.

We deal with hacked websites and SOS situations. Often, a new customer talking to you is relying heavily on you to assure that all will be back to normal after a hack they've faced. What you as a support engineer do for them, represents our character and DNA.

The key highlights of the role include:

  • Being well versed with Astra's infrastructure & products
  • Ability to help our customers around security related and product related problems (We'll be happy to train)
  • Understanding of VAPT and various vulnerabilities in websites and web servers (We'll be happy to train)
  • Experience in website malware and ability to clean hacked websites from malware (manually and using Astra, we'll be happy to train)
  • Knowledge of how websites work & PHP would be given preference

Additional requirements:

  • Patience
  • Adaptability
  • Excellent communication skills (since this will require talking to customers over email and chat)
  • Empathy (as you'll be often dealing with customers who have been hacked)
  • Availability (you'll be the first point of contact in SOS situations for customers and should be reliable)
  • Emotional Intelligence

We are looking for someone with a year's experience. Knowledge of malware/VAPT is something we're happy to train internally.

Location
Berlin • DelhiRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Astra Security at a glance

Making Web Security Super Simple with Astra Security Suite

Astra Security focuses on E-Commerce, Small and Medium Businesses, Apps, Cyber Security, and Website. Their company has offices in Berlin and Delhi. They have a small team that's between 11-50 employees.

You can view their website at https://www.getastra.com/ or find them on Twitter, Facebook, and LinkedIn.

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