Avatar for Cuvva

Cuvva is building insurance the way it should be - flexible, simple and jargon-free

UX Researcher

£30k – £40k
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About Cuvva
At Cuvva we’re building insurance the way it should be.
No more lengthy forms. No more waiting on hold. No more ‘computer says no’ attitude.
We’ve gone back to basics to build products that actually work for the customer.
We are super focused on creating a friendly, simple and hassle-free customer experience.
Don’t just take our word for it - check out our website (cuvva.com), click on the speech bubble in the bottom right hand corner and chat to one of the team.

About the Cuvva team
We get it. Insurance isn’t traditionally considered exciting. At Cuvva we’re changing insurance and we are looking for people who find that as exciting as we do.
We're building a diverse team and we welcome people with different types of experience and outlooks.
You’ll really thrive at Cuvva if you have a ‘can do’ approach, are willing to try your hand at different things, have ideas and show initiative.

The Role

At Cuvva we are passionate about changing how insurance works and very excited to be looking for UX Researcher to help us to achieve our vision and goals. We are working on many different ideas, some of them are in the concept & discovery stage, this is an incredible opportunity for an inquisitive and analytical UX Researcher to with keen interest to understand the behaviour of users across multi-platforms to join our Product Team.

A big part of this role will focus on gathering and analysing insights about our users from a variety of research methods, including surveys,interviews, log analysis, usability studies, diary studies and ethnographic observations. We are looking for a great communicator to present the findings of the full customer discovery lifecycle.

Key Responsibilities
Work with Product Owners, Product Analysts and Design Teams to understand the business requirements and objectives to determine the type, size and scope of user research projects and drive the research agenda
Continuously creating questionnaires, survey programming, fielding and monitoring data collection, analysis, report development, and presentation of results.
Help develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation.
Identify trends and interpret insights into potential design and innovation opportunities and solutions.

About You
A Degree in Psychology, Human Factors, Human Computer Interaction, Cognitive Science
Approximately 1 year experience as a Product Researcher, customer discovery manager or academic researcher
Experience of facilitating full customer discovery lifecycle
Comfortable in designing online behavioural analysis and user testing
An understanding of creating personas, customer journey maps and process flows
Confident in interacting with and influencing senior stakeholders
Working knowledge of internet marketing or social media marketing
Continuously striving to learn more

As well as a competitive salary (£30-40k, dependent on experience) and equity based remuneration, benefits of working at Cuvva include:
Working in our (dog friendly 🐕❤️) offices in Shoreditch
Monthly team outings (karaoke, go-karting, bowling, comedy night!)
Regular team lunches
Health and wellbeing allowance
Professional development allowance
Brand new MacBook
Cycle to work scheme
Travel season ticket loan
Book club & Breakfast club
Annual day off for volunteering
33 days of holiday a year (inc. UK public holidays)
Coaching from Sanctus providing you with a safe space to talk and support your mental health
Job type
Visa sponsorship
Not Available
1+ years
Hiring contact

Cuvva at a glance

Cuvva is building insurance the way it should be - flexible, simple and jargon-free

Cuvva focuses on Mobile, Insurance, and Sharing Economy. Their company has offices in London. They have a mid-size team that's between 51-200 employees. To date, Cuvva has raised $2.2M of funding; their latest round was closed on January 2017.

You can view their website at https://cuvva.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

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