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Hospitality Management Software

Customer Success Manager

$50k – $80k
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Have you ever dreamed of being a part of a Tech Startup?
Working with some of the biggest names in the hospitality industry?

Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. Started as a Silicon Valley start-up, we have been rapidly growing and brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. We need energetic, hard-working people to join our team and grow their skills while adding value to our organization. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative.

If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

What you will be doing:

  • Scheduling and leading new enterprise customer implementations
  • Establish a trusted/strategic advisor relationship with your customers
  • Working with your accounts to grow their usage and product adoption
  • Engage closely with key customer contacts
  • Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA Teams
  • Provide customized communication and training content for each customer during and after implementations
  • Identify expansion opportunities and partner with Sales to successfully seize these opportunities
  • Monitor and achieve group KPIs including but not limited to Renewal and Upsell percentages, as well as monthly active usage metrics

What you should bring to the table:

  • Mastery in providing unquestionably amazing service to your accounts
  • Intrinsic drive for success
  • Top-Shelf problem solving skills
  • Strong presentation, meeting facilitation, organizational and written communication skills
  • 2-3 years experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
  • Exceptional communications skills
  • Experience in Hospitality industry a plus

What you should bring to the table:

  • Medical, vision, dental insurance
  • Unlimited PTO
  • Competitive salary
  • Vibrant company culture with frequent team building events
  • Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by sending us your resume to careers@craftable.com!

Healthcare benefits

Medical, Vision, and Dental insurance

Craftable at a glance

Hospitality Management Software

Craftable focuses on SaaS, E-Commerce, Accounting, and Inventory Management Systems. Their company has offices in New York City, Dallas, and San Mateo. They have a mid-size team that's between 51-200 employees.

You can view their website at https://craftable.com or find them on Facebook and LinkedIn.

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