Hospitality Management Software
Implementation Project Coordinator$40k – $60k
The Implementation Project Coordinator is responsible for onboarding and supporting clients as well as innovating how to deliver the best customer experience. Daily tasks include: client need scoping, database and platform configuration, data management, building processes to improve and scale delivery, and quality assurance.
You'll work closely with the Customer Success and Sales teams to address the needs for the country's leading food and beverage clients within our high-growth company. You'll work with customers post-sell to complete all onboarding and solve unique customer needs with the mission of turning our users into evangelists.
Engage effectively with clients of varying backgrounds
Configure suite of platforms using internal tools
Partner with internal teams (Customer Success, Data Management) to ensure understanding and complete scoping and timely delivery of product configurations
Become an expert in the platforms and related configuration choices
Run internal and testing of product; gather feedback from the customer and/or internal teams and implement requested changes
Work with third party hardware/software partners for integrations
Highly organized with the ability to effectively manage competing priorities and risks
Skilled and organized project manager; someone who loves completing checklists
Relentlessly dedicated to customer experience and continued improvement of quality of your own work
Effective communicator that conveys status, blockers and issues to your manager and any stakeholder
Master Excel guru to support data projects
An excellent communicator with a sense of humility
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Medical, Vision, and Dental insurance
Craftable at a glance
Craftable focuses on SaaS, E-Commerce, Accounting, and Inventory Management Systems. Their company has offices in New York City, Dallas, and San Mateo. They have a mid-size team that's between 51-200 employees.