Building high-quality radiology programs for payers, rooted in data science and analytics
Senior Provider Success Manager (Account Manager)$75k – $85k • 0.01% – 1.0%
About the company
Covera Health is transforming how quality health care is measured and delivered. We're starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient's best chance to get better - this is the crucial problem we’re solving, and the mission we’re on.
Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients recover better, faster, and more affordably. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives.
We believe in a world without misdiagnoses. We believe in a world in which every patient receives the treatment they need to lead a healthy life. And we’re a team that is passionate about solving some of healthcare’s toughest problems.
About the role
We are looking for a talented Senior Provider Account Manager to join us in our commitment to improve the quality of care for patients in every community across the nation.
As a Senior Provider Account Manager at Covera Health, you will establish, develop, foster, and grow our provider partnerships, maintaining and collecting crucial data for our internal teams. You will guide providers through the partnership process for the entire term of their relationship with us, spreading our vision of quality care.
You will be expected to:
-Serve as the main point of contact for complex and/or large providers, demonstrating ability to handle challenging and delicate issues and escalations appropriately.
-Orchestrate complex operational processes required for provider program participation.
-Make decisions that appropriately balance the interest of Covera’s program while also maintaining positive relationships with our providers.
-Drive onboarding and day-to-day conversations and contact with providers.
-Continually demonstrate the value of our provider partnership programs by proactively highlighting Covera’s value proposition and fostering deep engagement with all providers.
-Engage providers in Covera’s commitment to high quality, including participation requirements including but not limited to standards of care, information sharing, and value-based reimbursement.
-Drive the collection of data required for our internal and external teams to maintain the partnership.
-Utilize phone calls, emails, and face-to-face meetings daily to manage all provider relationships, validating their care, support, and overall happiness with Covera Health.
-Promote positive relationships within the provider community (existing providers and all others) via daily outreach efforts.
-Develop a deep understanding of our partnership policies and radiology markets on a state-by-state basis.
-Track activities with all in-house tools, including CRM, and maintain all project organization in order to manage your book of business against set milestones.
-Contribute to the development of scalable and effective account management practices by spearheading development of workflows, reporting and tools.
-BA or BS required
-3-7 years of experience with some exposure to healthcare and/or the radiology market preferred
-Strong problem-solving skills and attention to detail
-Strong written and oral communication with excellent ability to work in a team environment
-Positive, warm, and friendly phone, email, and in-person skills are crucial
-Ability to effectively communicate detailed information to healthcare providers
-Strong personal time management skills including the ability to manage multiple projects and meet deadlines
You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic slack channels, and more!
Medical, vision, dental
Paid membership to one medical
Fully-stocked kitchen, cold brew, and beer on tap!
Discounted citibike membership
Pre-tax commuter benefits
Annual education stipend
Brand-new, high-rise office space with incredible views of nyc & natural light
Covera Health at a glance
Covera Health focuses on Healthcare, Machine Learning, Health Care Information Technology, and Big Data Analytics. Their company has offices in New York City. They have a mid-size team that's between 51-200 employees. To date, Covera Health has raised $32M of funding; their latest round was closed on January 2020.