Building high-quality radiology programs for payers, rooted in data science and analytics
Provider Success Manager (Account Manager)$60k – $75k • 0.01% – 1.0%
About the company
Covera Health is transforming how quality health care is measured and delivered. We're starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient's best chance to get better - this is the crucial problem we’re solving, and the mission we’re on.
Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients recover better, faster, and more affordably. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives.
We believe in a world without misdiagnoses. We believe in a world in which every patient receives the treatment they need to lead a healthy life. And we’re a team that is passionate about solving some of healthcare’s toughest problems.
About the role
We are looking for a talented Provider Account Manager to join us in our commitment to improve the quality of care for patients in every community across the nation. As a Provider Account Manager at Covera Health, you will develop, foster, and grow relationships with our provider partners. You will guide your book of providers through the partnership process and manage internal teams to meet deadlines to support those partnerships.
You will be expected to:
-Manage relationship with your book of provider partners through program implementation, launch and day-to-day operations
-Support process definition of the account management discipline by documenting workflows and creating repeatable tools and communications for the Account Management team
-Develop a deep understanding of the radiology market on a state by state basis and on radiology practice management including procedures, equipment, and systems
-Project manage each provider through implementation and day-to-day processes, setting deadlines for internal teams, triaging issues, and ensuring a positive provider experience
-Utilize phone calls, emails, and face-to-face meetings to manage provider relationships, insuring their care, support, and overall happiness with Covera Health
-Develop deep understanding of each provider in your book of business, knowing their market, workflows, and practices
-Communicate consistently to providers the requirements of maintaining our partnerships, including but not limited to, standards of care, information sharing, and operational processes
-Track activities with all in-house tools, including CRM, and maintain all project organization in order to manage your book of business against set milestones
-BA or BS required
-2-3 years of experience with some exposure to healthcare and/or the radiology market preferred
-Account management and/or client management experience preferred
-Strong problem-solving skills and attention to detail
-Strong written and oral communication with excellent ability to work in a team environment
-Positive, thoughtful, and friendly phone, email, and in-person communication skills
-Ability to effectively communicate detailed information to healthcare providers
-Strong personal time management skills including the ability to manage multiple projects and meet deadlines
You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic slack channels, and more!
Medical, vision, dental
Paid membership to one medical
Fully-stocked kitchen, cold brew, and beer on tap!
Discounted citibike membership
Pre-tax commuter benefits
Annual education stipend
Brand-new, high-rise office space with incredible views of nyc & natural light
Covera Health at a glance
Covera Health focuses on Healthcare, Machine Learning, Health Care Information Technology, and Big Data Analytics. Their company has offices in New York City. They have a mid-size team that's between 51-200 employees. To date, Covera Health has raised $32M of funding; their latest round was closed on January 2020.