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Y Combinator-backed Class Schedule Planning Platform for Higher Ed

Technical Implementation Lead

$70k – $120k • 0.2% – 0.5%
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Technical Implementation Lead

Who we can count on to:

Own:

- Integrations, data sourcing, cleaning, manipulating and analyzing large volumes of data.
- Build out implementation documentation and processes, in addition to internal processes for handling integrations.
- Work directly with customer to answer technical questions, manage expectations and make happy customers.
- Manage client expectations, change management policies and delivering project updates. Setting tentative timelines, allocating resources, and establishing project plans.


Integrate: Tackle challenging data migration efforts moving data from Higher Ed systems into our platform.

Teach: Our customer success team, implementation and the client to understand data conversion issues and provide strategies to tackle them head on.

Learn: Deep product knowledge, who are our users and who are the stakeholders in a large-scale technical project in Higher Ed.

Improve: Customer experience, Efficiency of data integrations, speed of integrations, quality of end product.

Within…

1 month

- Contributing to data conversion projects
- Answer customer questions quickly and efficiently
- Learn all internal tools

3 month

- Become an expert on our data conversions and our product.
- Provide feedback for overall process improvement
- Consistently handle and succeed with handling integrations autonomously


6 months:

- Get involved with hiring and growing the team by evaluating/interviewing candidates
- Help hire, train and manage new implementation folks

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