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Product analytics and marketing where you are in control

Software Support Engineer

$12k – $36k • No equity
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Required experience;

- Experience in a relevant role is a must
- Experience working with Node.js, MongoDB on Linux

Tasks;

- Research and identify solutions to software issues
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Document technical knowledge in the form of notes and manuals
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting

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