Customer Success Lead for Rapidly Growing B2B Startup

$80k – $130k • 0.01% – 0.2%
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You are a former management consultant or in-house attorney, who is expert at finding new opportunities to improve client's business operations.

We need a Customer Success lead who can work with our initial clients to ensure that they are delighted with our service, as well as identify new product and service our opportunities to help our clients even more.
You will work with a variety of client departments: finance, Ops, procurement, legal, busdev, sales, compliance, and IT to identify and apply rapid ROI use-cases for our technology and service.

Within our company, you will work with a variety of teams: product, legal, engineering, data science, marketing, and sales. You will be the Eyes and Ears of the Product Team and have direct input into feature design and prioritization.

While supporting our clients, we need you to put infrastructure and systems in place to scale-up Customer Success as we grow. We are a metrics-driven organization and measurement and feedback loops need to be built into all our systems.

About You: You know how many different corporate departments work - perhaps from a stint in management consulting. You have good sales skills, particularly in the area of discovery of client needs and pain points.
You are great at improvising and thinking of creative ways to address client challenges quickly through non-traditional approaches.

If you have a management consulting background (either IT services or strategy consulting) working with big companies, that would be a huge plus.

You relish adventure and problem-solving, rather than just implementing or enforcing an established playbook.

You can travel some of the time to client sites in the U.S. and Canada.

About Us: We are backed by top-tier venture investors and working on a multi-billion dollar problem. We need the best problem solvers and systems thinkers to help us scale it.

We are hiring in both Toronto, Ontario and San Mateo CA. Our headquarters is in downtown San Mateo, walking distance to Caltrain and lots of restaurants and coffee shops.

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