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Support Engineer

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Contentsquare is a global SaaS technology startup that empowers brands to build better digital experiences for all. We’ve been experiencing tremendous growth within the past few years as our team has grown from ~300 to 700 employees, and have recently raised a $190M Series D funding in 2020. In addition, we have 6 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo) with 700+ clients globally including many accounts from the global Fortune 100. We can tell you that this growth is not going to stop here, we still are looking for great talent like you to join our family!

Not to brag but… we have been recognized by Gartner as one of the four most innovative ecommerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups.

If you love what you see already, we can guarantee you will love us even more once you learn more about us!

You will be joining Contentsquare's Openness Team.

This team has two facets.

  • First, it is in charge of all integrations between our solution and external applications, by providing rest APIs and Javascript snippets. Those external applications can be used as producers when they enrich our datas (Voice of customer, Adobe Analytics, Google Analytics, …) or as consumers (BI Tools, Benchmark, …). You'll be in charge of helping our support and our customers to find the root causes of data loss or errors in this complex flow of external and internal datas. This will require understanding the whole stack of ContentSquare, deep investigations, PII handling, and working with different stakeholders to bring fast resolution. You'll have to work with rest apis, client-side Javascript snippets, nodejs servers, scala backends, postgresql and clickhouse databases and many more in our multi cloud environment. You will have to develop custom connectors to external applications.

In addition to the integrations, this team is in charge of the authentication of our employees and customers. We have complex SSO integrations between our own SAML solutions and our customers that need difficult configuration. You'll be in charge of helping our support and customers.

Last but not least you'll have to develop some tools to automate some back office tasks (migrating users, deleting users, ...).
You'll need to be very curious, rigorous and eager to learn new technologies.
You'll have some knowledge of SSO / SAML / Security and at least have a first experience working with Javascript.

Why Should You Apply to Contentsquare?
✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world.
✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.
✅ You get to collaborate with and learn from smart and creative people around the globe.
✅ We are in this together #TeamSpirit.

To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

  • Trips to our global offices for onboarding, the Hackathon, and our annual worldwide kickoff trip (currently virtual)
  • Competitive Parental leave policy
  • Generous paid time-off policy (every location is different)
  • We offer many more benefits in various countries -- ask your recruiter for more information!
  • Fun office culture with a big opportunity to make an impact on our growing US team culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours

#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Location
France • Paris
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Jonathan Cherki

Avatar for Jonathan Cherki

Contentsquare at a glance

Optimize your web and mobile UX

Contentsquare focuses on Internet, SaaS, E-Commerce, Advertising, and Artificial Intelligence. Their company has offices in New York, London, Paris, Munich, and Ramat Gan. They have a large team that's between 501-1000 employees. To date, Contentsquare has raised $20M of funding; their latest round was closed on October 2016.

You can view their website at http://www.contentsquare.com/ or find them on Twitter, Facebook, and LinkedIn.