Partner Success Manager

Considered as an expert, facilitator and trusted coach, the Partner Success Manager ensures that our existing UK partners gain a deep understanding of the ContentSquare platform, making them able to identify solutions and strategies that drive value to their customers.

We will rely on you to build and maintain solid, meaningful relationships with multiple stakeholders in our partner digital agencies and consultancy firms. In this role, you’ll be the communication nexus between ContentSquare Product, Sales, Marketing, Customer Success - serving as internal reference for our partners.

On a typical day, you might be responsible for:

Partner Training – Skills Development
Training partners based on short business audits
Certification of the partner teams
Monitoring the performance of certified partners
Project management

Technical implementation
Organization and animation of project launch meetings
Operations follow-up
Scheduling management

Analysis
Advice and support on all types of digital issues
Co-presentation of deliverables
Configuration of the analysis tools
Analysis of navigation and performance data
Conducting co-production workshops

Internal communication
Updating project management tools
Reporting
Participation in internal or external ContentSquare events with partners
Writing success cases

We'd love to work with Teammates who have:

At least 2-3yrs SaaS or agency/consulting experience
Very good understanding of Analytics, A / B and Data activities
Strong written and verbal communication skills
Highly structured work approach, ability to manage multiple activities in parallel
Competitive nature in some field (e.g. athletics, chess, whatever)
Preferred second language but not a requirement

Why we think you'll love it here:

As well as the opportunity to have a tangible impact on the success of the global business here’s what else we offer:

Realistic performance related bonuses
Excellent health and dental insurance packages
Flexible approach to working hours and holidays
A sociable office with a monthly happiness budget with regular socials and perks ranging from go-karting, junkyard golf and rooftop curling to in-office massages, basement jazz trips, brie and boardgame evenings and movie nights
An office fully- stocked with (decent) coffee, breakfast, fruit and snacks (plus a regular supply of chocolate hobnobs
Plenty of opportunities for training and development (you’ll get the training and personal development time to work on projects outside of your normal day to day)